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August 29th, 2024 15:15
Support Assist Collection - how to clear OS and Application Data
I currently have about 20 R640s that I am repurposing and one of them seems to be holding onto OS and application data somewhere on the system. I've done a full repurpose, drained flea power, cleared the NVRAM, and a few systemerase commands via RACADM but when I pull a support assist collection via iDRAC, the job queue shows it completed with errors but I'm not seeing any errors in the collection.
My question is how to I clear that data the system seems to be holding onto? I've worked on Poweredges for years repurposing and updating systems but haven't came across this.
No drives or OS is installed.
All firmware is updated.
There must be a way to clear the cached OS and application data. Any help is appreciated.
DELL-Young E
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September 2nd, 2024 06:22
Hello,
https://dell.to/4dJm3EJ
"system seems to be holding onto", I do not understand what you mean by this but regardless, if you need to clear SSD/HDD and one server fails to do it, can you try swapping with another server and see if that works?
TheMattHatter_17f8db
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September 6th, 2024 22:10
@DELL-Young E
there are no drives installed. Just processors, DIMMs, NDC and a RAID controller.
TheMattHatter_17f8db
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September 6th, 2024 22:19
@DELL-Young E
the system seems to be holding onto this data somewhere if no drives are installed and the system has been repurposed a few times. Since my initial post about this issue, I've seen 2 other R640s out of 20 that were just repurposed and still show OS/App data cached when getting a SupportAssist report.
DELL-Young E
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September 9th, 2024 01:45
Hello it doesn't look like data been cached on iDRAC side. Otherwise, it would not ask to install iSM on OS to collect it. You can upgrade/downgrade iDRAC firmware.
sm3013
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43 Posts
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February 14th, 2025 17:47
@DELL-Young E Updating the firmware cleared the customers name from the file in the osapp folder. Is there a way to prevent this from happening in the future so we don't have to update the firmware every time?
DELL-Young E
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February 24th, 2025 00:13
@sm3013 Hello, could you check this out? https://www.dell.com/community/en/direct-messaging
We tested both on and offline:
2025-02-24 19:30:46 SYS162 Turning on the server to perform System Erase tasks.
2025-02-24 19:30:45 SYS141 Lifecycle Controller data is deleted.
2025-02-24 19:30:45 SYS150 Starting System Erase operation. Job ID: JID_404470231814
2025-02-24 19:30:45 SYS160 The Lifecycle Controller logs are cleared.
2025-02-24 19:52:55 LOG009 The current Lifecycle Log is successfully created for the view or export operation.
2025-02-24 19:52:51 SRV044 Unable to start the collection of OS and Application Data because the server is turned off.
2025-02-24 19:52:51 SRV081 Unable to start the operation because the iDRAC Service Module (iSM) is not installed on the server operating system (OS).
2025-02-24 19:52:51 SRV021 The SupportAssist OS and Application data collection operation is started.
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2025-02-24 20:40:13 LOG009 The current Lifecycle Log is successfully created for the view or export operation.
2025-02-24 20:40:09 SRV081 Unable to start the operation because the iDRAC Service Module (iSM) is not installed on the server operating system (OS).
2025-02-24 20:40:09 SRV021 The SupportAssist OS and Application data collection operation is started.
-> so working as designed and just a minor cosmetic issue.
(edited)