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December 20th, 2022 14:00

Recover iDrac License

Hello,

 

  I have a Poweredge 930 that had a failed motherboard and we were unable to export the iDrac license before replacing the board. I also do not have access to the digital locker. Wondering if someone can help provide the license file for me. Thanks!

Moderator

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3.5K Posts

December 21st, 2022 04:00

Hi,

you could try digital locker after you replaced the board if this not works please send us your Service TAG via Personal Message.

 

Regards Martin

4 Posts

December 21st, 2022 06:00

Hello Martin,

  I attempted to send you a private message but the system says that you do not have PMs enabled.

4 Posts

December 21st, 2022 07:00

Hello Chris,

 

  I went into my settings and noted the private messages were already enabled. I disabled and then enabled them again and attempted to send to Martin with no luck. I then attempted to send you a message as a test and it now says I have reached my limit for number of private messages. 

4 Operator

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2.7K Posts

December 21st, 2022 07:00

Hello @dmsamsung,

 

Ok, well... really it doesn't matter who, but can you please send any of us your Service Tag?

 

Or you just keep having this error with any of us? If so, please, post the Service Tag publically and I will edit the message to remove that information afterwards.

 

Regards.

4 Posts

December 21st, 2022 07:00

Then after posting this message publicly perhaps I earned a credit to send another PM, or a timer ran out and I was able to send Chris a private message, but I still can't send Martin one. So I think they may have their PMs disabled or there is some kind of a bug.

Moderator

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9.5K Posts

December 21st, 2022 07:00

Dmsamsung,

 

Based on previous communications I am fairly certain that Martins Private Messages are enabled. What I would do is go to your profile picture and click on it, then select My Settings, select Preferences tab, then Private Messanger tab, from there verify if you have a checkmark in Turn on private messages. If not then check it, and then you should be able to send Martin a PM. 

 

Let me know if this helps.

 

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