Lost IDRAC license Dell Poweredge T320

Hello Edzilla,

What is the file name and extension you are applying?

     The license should be downloaded and extracted. Supply the .xml file to apply the license.

Try re-download the license to make sure you got a good download and try again.

You can also try Import an iDRAC license using USB drive via Lifecycle Controller

https://dell.to/3KyZpPX

Hi Charles, 

I downloaded the file again but I got the same result.

This file is a .xml contained in a .zip, it doesn't seem malformed to me.

Unfortunately the server is on a remote site so I'm hoping for a way to do that without going on site.

Hi, just because you didn't use the server for a long time it doesn't mean that license will disappear. 
Did you make sure you put in the right service tag? That's one suspicion I have. If you didn't it won't match/work with the file.

I agree, but the server has lost its license notheless and the service tag is correct (I checked inside the file)

Hi,

please PN us with your TAG.

Regards Martin

Hi Martin,

I don't see how I can PM anyone?

Hello Edzilla,

You can click on my name

MOD Dell -Charles R

Look in the Right hand column:

     Contact Me

          Send this user a private message

Please PM me the Service tag, as well as your company name, company #, and your contact details.

In the meantime see if you can apply the trial license:

iDRAC7 Enterprise Trial License (30 days)

https://dell.to/3F7KDyK

Hello Edzilla,

Thank you for the PM. I have the information.  I'll have to look into this.

While I do that; Can you try applying the trial license so we can see if the process works?

Hello Edzilla,

I had a new iDRAC license generated for you.

Please download the new one from the digital locker and check results.

Hello Edzilla,

I saw your message so I had them resend the license.

Can you check again please?

Hello Charles, 

Unfortunately it does not work. The trial license worked, though.

I checked again, it is the right service tag, there is no doubt about that.

Hi, 

Yes, this license worked, thank you very much!

oh glad to hear it, have a good one!

TheMattHatter,

Please Private Message me the svc tag for the server, the company name, the company/customer number, as well as your contact details. If the license is available I can then resend it. 

Let me know.