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7 Posts

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September 10th, 2024 21:22

idrac7 e-mail smtp, try everything but allways -> RAC0225

dear,

i ve installed an new t320 board with the enterprise license.

i tried to configure the e-mail service, but without any success.

i get always the  RAC0225 error.

What did i try:

iDRAC Settings>Network>Common Settings

DNS iDRAC Name: mail

Static DNS Domain Name: myionosdomain.de

SNMP and E-Mail Settings:

<Private data removed from public view. DELL Admin>

Gateway and DNS is set, i try different dns server, at the moment

dns: 8.8.8.8

gateway is local router

i ve no idea why i get always the f*** RAC0225 error.

i try although an different e-mail provider,

error was the same.

is it possible to get more information, why the email is not working?

just rac is not really helpful.

does the idrac7 support sending mail over ssl/tls?

does the idrac support secure standards in 2024?

please help me, thanks for the tips and support.

i search a long time, but found no solution. :-(

thanks

Moderator

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3.9K Posts

September 11th, 2024 02:59

Hi,

 

Here's an article on how to set email alert on iDRAC 7: https://dell.to/3ZeM4Yh

 

I see that you have already mentioned on iDRAC DNS settings, just make sure that the DNS is a valid domain name. 

 

Next is the SMTP server settings and destination email settings. The DNS name will not be 8.8.8.8 Google DNS, it is the SMTP DNS name, usually users may get error when use FQDN, hence please try SMTP DNS IP address. I found this YouTube video as example on SMTP configuration, this is iDRAC9 but the SMTP settings are similar: https://dell.to/4d1olOx

1 Rookie

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7 Posts

September 11th, 2024 21:35

Hello,

i set it up, this way

 

(edited)

Moderator

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5.2K Posts

September 12th, 2024 01:08

Hello,
iDRAC 7/8 will not have a full set of security features required for current SMTP servers, it will not work. I found some previous conversation related to as well.
https://dell.to/3AWCwXE
Respectfully,

1 Rookie

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7 Posts

September 12th, 2024 18:38

@DELL-Young E​ 

Hello,

where can i get the information about the supported e-mail server respectively security supported protocols. only if i know which protocols are supported i can search for some provider who support such settings.

have anybody an other idea how the get the alerts via e-mail?

thanks

Moderator

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9.5K Posts

September 12th, 2024 20:15

hutze,

 

The iDRAC7 supports several email protocols for sending email alerts and notifications. These protocols include SMTP (Simple Mail Transfer Protocol), SNMP (Simple Network Management Protocol), and IPMI (Intelligent Platform Management Interface). 

 

Now on a side note, seeing you had the RAC0225 error previously, is the server up to date on BIOS, iDrac, etc?

 

 

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5 Posts

January 9th, 2025 20:18

I also can't configure idrac7 on poweredge T620. I try many options, the same error. Anyone have idea.

I try many DNS options, upgrade idrac, many mails. There is someone that succesfull run it.

Moderator

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9.5K Posts

January 9th, 2025 21:01

Bald-man,
 
Would you confirm a couple things for me?
Is the error you are seeing occurs after sending the test email?
Do you have STARTTLS enabled?
What specific version firmware is the idrac at?
Did you update the rest of the server as well?
 
Let me know and we can go from there. 
 
 

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5 Posts

January 9th, 2025 21:12

Error occurs after sending test mail.

BIOS Version 2.5.4

Firmware Version 2.65.65.65

Hardware Version 0.01

iDRAC Enterprise

Power Supply.Slot.1 69.45.99 
Power Supply.Slot.2 69.45.99 
Integrated Dell Remote Access Controller 2.65.65.65 
Intel(R) Gigabit 2P I350-t LOM - B0:83:FE:E4:7E:33 16.0.24 
Broadcom Gigabit Ethernet BCM5720 - 00:0A:F7:7E:67:49 7.10.17 
BIOS 2.5.4 
Lifecycle Controller 2.65.65.65 
Dell 64 Bit uEFI Diagnostics, version 4247A0 Installer Revision 14.05.00, 4247.1 4247A0 
Dell OS Driver Pack, Version 14.11.02, A00 14.11.02 
OS Collector 0 
System CPLD 1.0.3 
PERC H710P Adapter 21.3.2-0005 
BP12G+ 0:1 1.00

Starttls enable, do You mind

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5 Posts

January 9th, 2025 21:55

I've update bios to 2.9.0

Moderator

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5.2K Posts

January 10th, 2025 01:50

Hello, this previous post should help.

‎iDRAC 8 - RAC0225 sending email failed | DELL Technologies

 

Wish you all the best for the new year.

 

Respectfully,

1 Rookie

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5 Posts

January 10th, 2025 07:55

@DELL-Young E​ I read this post ealier.

Can You write me How I configure Common settings and mail alerts. Because there is many version on the other sites. How Dell want to configure it.

In DNS name and DNS address in common settings what can I write?

Name mail and name domain this mail. Gateway, DNS address??

I use a several Servers with iDRAC9 and everyting works.

The problem is encryption in mail?

Moderator

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3.5K Posts

January 10th, 2025 14:31

Hi,

 

1. Common Settings

 * DNS Name:

   * Recommended: Use a descriptive name that identifies the server (e.g., "[invalid URL removed]", "dell-r750-a.local").

   * Alternative: If you don't have a DNS server, you can use the server's hostname (e.g., "server1").

 * DNS Address:

   * If you have a DNS server, enter its IP address(es).

   * If you don't have a DNS server, leave this blank.

2. Mail Alerts

 * SMTP (Email) Server Settings:

   * SMTP Server: Enter the IP address or hostname of your SMTP server (e.g., "http://dell.to/3WeztC3", "http://dell.to/3WfCBxD").

   * Port:

     * For most SMTP servers: 25 (for unencrypted connections) or 587 (for connections that start with TLS).

     * For some providers (like Gmail, http://dell.to/4hc0a2u): 465 (for connections that use SSL/TLS).

   * Encryption:

     * None: If your SMTP server doesn't support encryption.

     * TLS: Start the connection without encryption and then upgrade to TLS.

     * SSL/TLS: Use SSL/TLS encryption for the entire connection.

 * Authentication:

   * Enabled: Check this box if your SMTP server requires authentication.

   * Username: Enter the username for your email account.

   * Password: Enter the password for your email account.

 * Sender Email Address:

   * Enter the email address that will appear as the sender in the alert emails (e.g., "[email address removed]", "[email address removed]").

3. Encryption Considerations

 * Best Practice: Use TLS or SSL/TLS encryption to protect your email communication and prevent unauthorized access to your alert messages.

 * Check with your Email Provider: Consult your email provider's documentation for specific instructions on how to configure SMTP settings and encryption.

 * Test Your Configuration: After configuring mail alerts, send a test email to ensure that alerts are being sent and received correctly.

Key Notes:

 * iDRAC9: Refer to the iDRAC9 User Guide for the most up-to-date and specific configuration instructions.

 * Multiple Servers: These settings can be configured individually for each server with an iDRAC9 interface.

 * Security: Always use strong passwords and follow security best practices to protect your email accounts and iDRAC interfaces.

 

I hope this helps! Let me know if

you have any further questions.

 

 

 

 

Sources:

http://dell.to/4hcbEmz

 

http://dell.to/4h7n231

 

 

 

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5 Posts

January 14th, 2025 11:21

@Dell-Martin S​ There is now way thats works. I find a way.

In common setting I have to check Register iDRAC on DNS.

In iDRAC name I have to write first part of email address (email thet send alerts).

Static DNS Domain - domain mail which send emails.

The most important SMTP works 25 port only.

To the send emails You have to use email provider who use 25 smtp port

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