1 Rookie
•
7 Posts
0
5058
January 4th, 2022 04:00
iDRAC update failures anyone?
I have four PowerEdge R730xd servers and one PowerEdge R740. All offered me updated versions of the iDRAC firmware, as follows:
R730xd: from 2.81.81.81 to 2.82.82.82
R740: from 5.00.10.20 to 5.00.20.00
Three of the R730xd servers updated the iDRAC firmware OK, but one of them, and the R740, failed.
The failed R730xd iDRAC now returns:
Access Error: 500 -- Internal Server Error
The failed R740 iDRAC now returns:
Bad Request (with a 400 HTTP return code).
The servers' running OSes have continued fine, as expected, but not having iDRAC access is not ideal.
Anyone else see this issue? What would be the best way to approach fixing this?
thanks, Andy
No Events found!
DELL-Charles R
Moderator
•
4.5K Posts
1
January 4th, 2022 10:00
Hello skaoit,
I would recommend use the .d7 file for the update:
Find this on the download page for the update:
File Format: An application
File Name: iDRAC_2.82.82.82_A00.exe
Execute the file to extract - firmimg.d7 supply that in the DRAC for Update.
Some troubleshooting steps for when you go onsite:
The first two you can probably try now.
*Clear browser cache
*Try different browser
*Reset the iDRAC
*Drain flea power
*iDRAC Recovery Procedure
How to reset the Integrated Dell Remote Access Controller (iDRAC)?
https://dell.to/3mS1jCo
drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed). After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in, then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
iDRAC Recovery Procedure with firmimg.d7
https://dell.to/3mVXSKO
DELL-Shine K
4 Operator
•
3K Posts
1
January 4th, 2022 05:00
Can you check whether you can SSH to the iDRAC Which is not working. You can also reset iDRAC and check the behaviour.
skaoit
1 Rookie
•
7 Posts
0
January 4th, 2022 06:00
I was able to SSH to the R740 iDRAC. A racreset did not work (although it certainly restarted the iDRAC web server). However, I tried a rollback of the iDRAC firmware to 5.00.20.00 and was able to connect to the web UI after that. Thanks for the suggestions!
On the R730xd, the SSH interface isn't responding. I believe it was enabled, since it is enabled on all my other R730xd's. Any more ideas?
Thanks
skaoit
1 Rookie
•
7 Posts
0
January 4th, 2022 06:00
Thanks, I will try this out.
skaoit
1 Rookie
•
7 Posts
0
January 4th, 2022 06:00
To make sure I record things right, my R740 was actually going from 5.00.20.00 to 5.10.00.00.
skaoit
1 Rookie
•
7 Posts
0
January 4th, 2022 08:00
Anyone else know the best way to recover iDRAC 8 when it's inaccessible via web and SSH? I will be on-site with the server in a couple of days, so suspect I will have to power it off completely as my next hope to get iDRAC working again.
DELL-Shine K
4 Operator
•
3K Posts
1
January 4th, 2022 19:00
If your server have a supported operating system you can try to access iDRAC locally using Local Racadm. You can also force iDRAC for a reboot by using ID button. Please refer below link for details
https://www.dell.com/support/kbdoc/en-us/000126703/how-to-reset-the-internal-dell-remote-access-controller-idrac-on-a-poweredge-server?dgc=SM&cid=376139&lid=spr5554455672&linkId=133014021
skaoit
1 Rookie
•
7 Posts
0
January 5th, 2022 01:00
Thanks both. I'll be trying the id button reset next.
Anonymous
10 Elder
•
274.2K Posts
0
January 6th, 2022 01:00
Hi, Please try this -
2. Click Reset iDRAC to reset the iDRAC.
3. Alternately, click Reset iDRAC to Default Settings to reset the iDRAC to the default settings.
skaoit
1 Rookie
•
7 Posts
0
January 6th, 2022 01:00
Resetting the R730xd iDRAC by holding down the id button worked! Thanks all.
Hopefully the issue with the R740 iDRAC firmware gets fixed in a later release, because the upgrade failed twice for me.
thanks