1 Rookie
•
2 Posts
0
196
March 26th, 2025 16:15
iDrac Service Module 5.4.0.0 with iDrac 9 on ESXi 8
Hello,
I have installed iDrac Service Module on ESXi 8 using Lifecycle Manager.
I'm using ESXi image applicated on cluster's hosts.
And i have installed iDrac Service Module ad additional component.
iDrac Service Module Setup on iDrac webgui says: error RAC0654
Installation Status: Not Installed
Installed Version on Host OS: Not Applicable
Connection Status on Host OS: Running
Pass-through Configuration State: Enabled
Pass-through Mode: USB NIC
USB NIC IP Address: 169.254.1.1
System -> Host OS: error RAC0690
iDrac Settings - Overview -> iDrac Service Module Status: Running
Service on Host OS is set Enabled.
I'm using ESXi 8.0 U3d 24585383
Dell addon for PowerEdge 803-A02
iDrac Service Module 5.4.0.0 Build 3644
Dell PowerEdge R660 bios 2.4.4
iDrac Firmware 7.20.10.05
iDrac License Enterprise
I checked both Troubleshoting document and user guide but I don't understand where is my mistake.
Can you support me please ?
Thank you
Fabrizio
FabStra
1 Rookie
•
2 Posts
0
March 27th, 2025 16:48
@DELL-Charles R Thank you for your replay.
I have checked:
iSM are installed on my hosts.
I'm using Dell iDRAC Service Module (VIB) for ESXi 8.0 U3, v5.4.0.0
About BIOS update, it is not possibile at the moment (27 march 2025) update server bios to 2.5.4 because iDrac update service can only download and install 2.4.4. Bios 2.5.4 is installable via uefi, windows or linux.
Document about troubleshooting checked.
BUT ! I solved in the easiest way possibile. I just restarted iDrac and *BOOM* iSM started working.
Thank you for your support.
Fabrizio
DELL-Charles R
Moderator
•
4.4K Posts
1
March 26th, 2025 20:44
Hello,
Ensure that the iDRAC Service Module (iSM) is correctly installed on your ESXi host. You can check this by running:
esxcli software vib list | grep -i idrac
Are you installing it to the physical server and not a VM?
You are probably doing that properly, I just wanted to ask.
Are you using this ISM :
Dell iDRAC Service Module (VIB) for ESXi 8.0 U3, v5.4.0.0
Check and verify > 'Installation instructions' at the bottom of the page.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6jvt3&oscode=xi80&productcode=poweredge-r660
Also bring the BIOS up to date. The iDRAC is current
BIOS Update to 2.5.4
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=k77xk&oscode=xi80&productcode=poweredge-r660
This may give you help on Configure and troubleshoot the iDRAC service module
https://www.dell.com/support/kbdoc/en-us/000188051/how-to-configure-and-troubleshoot-the-idrac-service-module