Has anyone encountered any problem while updating OME 4.4 to 4.5 ?

Question

We are running OME 4.4.0 (Build 75) and we have been notified of 4.5.0.34 availability.

As usual, we performed update but this time it went terribely wrong so we revert (snapshoot) to 4.4.0

Does anyone know how to open a case on this product? (When I use our OME serial number to submit a ticket, it doesn't go through)

I didn't notice any specific err mesg during update but after update (4.5.0.34) all systems details are unavailble (inventory could not be retreived (CGEN1008)) ...

I also noticed that connectivity was stopped and contact identity was empty. I tried to complete contact Identity but Time Zone was impossible to set !

Any other similar experiences (and fixes ) ?

Regards,

Renaud

DELL-Marco B · Accepted Answer

Hello, I changed the username from renaudcamb to admindellghdc, can you verify? Thanks

DELL-Marco B · Accepted Answer

Hello, no known issue so fare, I see that you already open a ticket to our technical support. My collegue will manage your request, can you send him the service tag? Thanks

Renaud Cambrelin · Answer

Hi Marco,

You are right, in the meantime our contract manager created a generic ticket for me. I will now proceed with this ticket.

I have a another related request to perform here :

I have another related request: Yesterday, I accidentally subscribed to the Dell Community using our generic account "admin.dell@ghdc.be" and set its profile username to "renaudcamb."
Could you remove this account from the community or at least rename its username to admindellghdc, for example?

Best Regards,

Renaud

admindellghdc · Answer

Perfect  Thanks you Marco.

Systems Management General

Has anyone encountered any problem while updating OME 4.4 to 4.5 ?

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