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January 15th, 2013 06:00
EMC remote support
Is there any alternative for EMC to provide remote support if the data center doesn't have the EMC gateway server ?
I have heard that we need to open a request for AT&T remote hands ? Is that true ?
What is AT&T remote hands ?
We have a vmax at the data centre ?
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Fenglin1
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February 25th, 2014 18:00
Hi duggivarun,
I believe althrough it's a very late reply.
Although I'm not clear about what's your service contract. But as I know, for the DC of VMAX install base which is not allowed to setup EMC gateway server with various of reason, EMC still provide some possibilities for monitoring system healthy and support.
They can be through:
I'd like to suggest you to contact your service respective to see which is the latest alternative on this.