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October 21st, 2022 05:00
XPS 13 7390, cannot install SupportAssist
XPS 13 7390
Super disappointed with Dell. I cannot find support or communicate with Dell on a common bug. SupportAssist was not working and I uninstalled it. Now I cannot install SupportAssist. The only response from Dell was that is a bug and I could do nothing. I thought buying an expensive XPS laptop I would have avoided these issues.
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lmacri
3 Apprentice
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1.6K Posts
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October 28th, 2022 05:00
Hi Nicktsakos:
If you still require assistance installing the current SupportAssist v3.12.3.5 (released 11-Oct-2022) see the instructions that Dell employee DELL-Nathalia M's posted on 19-Oct-2022 in Michael.Strachan's Dell Support Assist Fails to Install. Step # 1 of DELL-Nathalia M's instructions advise that users begin by removing previous SupportAssist installations using the Microsoft Install and Uninstall troubleshooter. That troubleshooter should guide you through the process of removing SupportAssist from your computer but if you need help with this troubleshooter then read Method V of the Dell support article Windows 11, and Windows 10: Various Methods to Uninstall Problematic Programs and Apps.
Step # 2 of DELL-Nathalia M's instructions also advise that users have the older .NET Runtime v6.0.9 (rel. 13-Sep-2022), and not the current v6.10.0 (rel. 11-Oct-2022), installed on their system before they reinstall SupportAssist with the .msi standalone installer. That suggests that the current v3.12.3.5 installer has a bug and is not smart enough skip over the installation of .NET Runtime v6.0.9 when a newer (and more secure) version of .NET Runtime v6.0.x is already installed.
You can check at Control Panel | Programs | Programs and Features to see which versions of the Microsoft .NET (Core) Runtime are currently installed on your computer. From my Insprion 5584 / Win 10 Pro v21H2 laptop (note that I haven't bothered to uninstall the unsupported .NET Runtime v5.0.17 yet, which was a system requirement for the previous SupportAssist v3.11.4.29) :
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.2 * Microsoft Defender v4.18.2209.7-1.1.19700.3 * Malwarebytes Premium v4.5.16.217-1.0.1792 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620