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October 23rd, 2025 10:12

windows 11 update

PC health check confirms PC meets requirement for update to Windows 11. Using windows 11 assistant all 3 steps are completed. PC then restart several time and shows DELL downloading 0% and then opens but still in windows 10

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October 25th, 2025 16:41

Hi George Graham:

What is your Dell computer model, version and OS build number of your Windows 10 operating system [open a Run dialog box (Windows key + R) and enter winver - be sure to let us know if you have a Home or Pro edition of Win 10], CPU make and model, and BIOS version?  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.

Have you recently run a check for updates using a utility like SupportAssist v4.x or Dell Update v5.x to ensure all available updates for your BIOS, firmware and hardware drivers are installed?

Please clarify what you mean by "windows 11 assistant" (e.g., do you mean the Windows 11 Installation Assistant at https://www.microsoft.com/en-us/software-download/windows11)? Do you know of any reason why Windows Update (Settings | Update & Security | Windows Update) is not offering to install the upgrade to Windows 11?  For example, if you have a Windows 10 Pro OS is it possible you configured the Target Release Version (TRV) in your Local Group Policy Editor to Windows 10 / 22H2 to block the upgrade to Windows 11?

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6456 * Firefox v144.0.0 * Microsoft Defender v4.18.25090.3009-1.1.25090.3001 * Malwarebytes Premium v5.4.2.217-143.0.5407 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

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October 28th, 2025 19:54

@lmacri​ Thanks you for response. I eventually discovered that I had to increase space on my C drive and then download proceeded ok

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1.7K Posts

October 29th, 2025 03:17

I eventually discovered that I had to increase space on my C drive and then download proceeded ok

Hi George Graham:

Thanks for posting back and letting us know you found a solution.

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