1 Rookie
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2 Posts
2
242
November 12th, 2024 20:14
Update Not Working On Support Assist
Neither Support Assist nor the Dell Update program will work on my XPS 8940 with the latest version of Windows 11 Pro. On Support Assist I get "We can't continue with this action until your PC restarts. Restart and then try again." I tried restarting twice and a hard shutdown. Nothing has fixed the program. It worked yesterday. Is anyone else having this problem? Thanks.
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DELL-Nat M
Community Manager
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3.2K Posts
0
December 13th, 2024 12:43
Hi everyone,
A new version of Support Assist is available today. Please install the latest version and test it.
Explore SupportAssist for Home PCs | Dell US
If you continue to experience this issue after updating, let us know in this thread.
DirkDiggler04
1 Rookie
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12 Posts
0
November 18th, 2024 21:11
Having same issue on a G5. Software update functionality continues to work fine on two Dell laptops that I have (Inspiron 5625 and Inspiron 4581). Tried uninstalling/reinstalling, as well as restarting all associated services. Neither helped. Not 100% sure, but think it may have stopped working after PC upgraded to .net 8.0.11.
DELL-Nat M
Community Manager
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3.2K Posts
0
November 19th, 2024 12:02
Hi everyone,
Just a quick update: Dell’s engineering team is working on a new SA version. We’ll provide more information as soon as it’s available.
DirkDiggler04
1 Rookie
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12 Posts
1
December 13th, 2024 12:49
Thanks. New version fixed the problem on my G5.