Unsolved
1 Rookie
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9 Posts
0
155
February 19th, 2025 00:11
Unable to install SupportAssist
A few days ago, the Support Assist was refusing to open, after trying a few different things, I went ahead and tried to reinstall the app. The installer either loads forever or hits me with the error message "Support Assist is no longer installed." I've verified that the app was never installed before running the installer, but it still doesn't work. Can anybody help me?
No Events found!
Real_Trex24
1 Rookie
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9 Posts
0
February 23rd, 2025 15:55
I have more information. I found this in event viewer:
Log Name: Dell
Source: DigitalDelivery
Date: 2/23/2025 7:47:46 AM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Treagan-Dell
Description:
Dell Digital Delivery : System.BadImageFormatException: Could not load file or assembly 'Dell.D3.HSA.Server.dll' or one of its dependencies. The module was expected to contain an assembly manifest.
File name: 'Dell.D3.HSA.Server.dll' ---> System.BadImageFormatException: Could not load file or assembly 'Dell.D3.HSA.Server.dll' or one of its dependencies. The module was expected to contain an assembly manifest.
File name: 'Dell.D3.HSA.Server.dll'
at System.Reflection.AssemblyName.nGetFileInformation(String s)
at System.Reflection.AssemblyName.GetAssemblyName(String assemblyFile)
at System.ComponentModel.Composition.Hosting.AssemblyCatalog.LoadAssembly(String codeBase)
at System.ComponentModel.Composition.Hosting.AssemblyCatalog..ctor(String codeBase)
at Dell.D3.WinSvc.Controller.DependencyInjector.SafeDirectoryScan(AggregateCatalog catalog, String searchPattern)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DigitalDelivery" />
<EventID Qualifiers="0">0</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-02-23T15:47:46.6888175Z" />
<EventRecordID>680</EventRecordID>
<Correlation />
<Execution ProcessID="18968" ThreadID="0" />
<Channel>Dell</Channel>
<Computer>Treagan-Dell</Computer>
<Security />
</System>
<EventData>
<Data>Dell Digital Delivery : System.BadImageFormatException: Could not load file or assembly 'Dell.D3.HSA.Server.dll' or one of its dependencies. The module was expected to contain an assembly manifest.
File name: 'Dell.D3.HSA.Server.dll' ---> System.BadImageFormatException: Could not load file or assembly 'Dell.D3.HSA.Server.dll' or one of its dependencies. The module was expected to contain an assembly manifest.
File name: 'Dell.D3.HSA.Server.dll'
at System.Reflection.AssemblyName.nGetFileInformation(String s)
at System.Reflection.AssemblyName.GetAssemblyName(String assemblyFile)
at System.ComponentModel.Composition.Hosting.AssemblyCatalog.LoadAssembly(String codeBase)
at System.ComponentModel.Composition.Hosting.AssemblyCatalog..ctor(String codeBase)
at Dell.D3.WinSvc.Controller.DependencyInjector.SafeDirectoryScan(AggregateCatalog catalog, String searchPattern)
</Data>
</EventData>
</Event>
Real_Trex24
1 Rookie
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9 Posts
0
February 25th, 2025 22:08
So Uh, it's been a week, I know this is community forms, but this is ridiculous. A whole week and no response? I would be better off contacting Dell themselves for support.