What is the model of your Dell computer, what is the version and build of your Windows 10 operating system shown at Settings | System | About | Windows Specifications, and what is your antivirus and default browser?
What method are you using to install SupportAssist (e.g., are you trying to install an update for an older version of SupportAssist, are you performing a clean reinstall of SupportAssist as instructed in DELL-Chris M's post SA Uninstall / Reinstall, etc.) and what error message do you see while trying to install SupportAssist? ----------- 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.1 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
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1.7K Posts
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November 22nd, 2021 14:00
Hi praveenogirala:
What is the model of your Dell computer, what is the version and build of your Windows 10 operating system shown at Settings | System | About | Windows Specifications, and what is your antivirus and default browser?
What method are you using to install SupportAssist (e.g., are you trying to install an update for an older version of SupportAssist, are you performing a clean reinstall of SupportAssist as instructed in DELL-Chris M's post SA Uninstall / Reinstall, etc.) and what error message do you see while trying to install SupportAssist?
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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.1 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620