Unsolved
2 Intern
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151 Posts
0
710
September 2nd, 2022 12:00
SupportAssist
In the last couple of weeks, it always gets stuck on Checking Updates at 0%.
I have tried repair, reset, and uninstall.
I can't get any of them to fix it. After running uninstall, and trying to re-install, I get the message that the current version is installed--and it is! I have re-booted the computer after every attempt.
I am running windows 11 home and I believe all drivers are the latest, except as others have found, the Realtek audio drivers don't work well under windows 11.
No Events found!
lmacri
3 Apprentice
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1.6K Posts
0
September 3rd, 2022 12:00
Hi wdaren:
What is your Dell comupter model and what is the edition (Home or Pro), version and build number of your Win 11 OS shown at Settings | System | About | Windows Specifications? What is your current BIOS version? If you aren't sure, open a Run dialog box (Windows+R keys), enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field?
What version of SupportAssist is shown at Control Panel | Programs | Programs and Features? If I launch SupportAssist then Options (gear icon) | About reports I have the latest v3.11.4.29 but a few users have reported that a new v3 12.1.180 was pushed out to their computer this past week.
Please read my 01-Sep-2022 post in Playkid's SupportAssist Not Updating and let us know if:
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
wdaren
2 Intern
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151 Posts
0
September 7th, 2022 16:00
It seems to be working now.