Unsolved
1 Message
0
505
August 7th, 2022 18:00
SupportAssist
I just restored my dell laptop and now when I try to access SupportAssist it gives me a warning to “ to run this application, you must install .NET. I done all my windows updates before I did this So what’s going on and how can I fix it so I can get updates from dell ?
No Events found!
lmacri
3 Apprentice
•
1.6K Posts
0
August 9th, 2022 07:00
Hi SpookyRyder:
Is your Dell service warranty still valid, and what method did you use to restore your laptop? For example, did you restore to factory condition, and what issues were you having that required a system restore?
What is your Dell computer model and Windows OS (if Win 10 or Win 11 please include version and build shown at Settings | System | About | Windows specifications and let us know if you have a Windows Home or Pro edition). When you go to Control Panel | Programs | Programs and Features what is the Dell SupportAssist version listed there, and is the .NET (Core) Runtime v5.0.17 (a new system requirement for the current SupportAssist v3.11.4.29 released on 23-Jun-2022) listed there as well? From my Inspiron 5584:
Before you post back please read through samsuzzoha's 28-Jul-2022 SupportAssist Not Updating. There are several users currently having issues installing or running SupportAssist v3.11.4.29 and you might find some helpful information in that thread.
----------
64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v103.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620