SupportAssist Ver. 4.0.3 Issues

Thanks so much for your reply.

I'll wait for the pending app update.

Thanks again.

John

When a new version will be available? I got only a minor update for 4.03 back in June.

Thank you

My SA 4.0.3 fails to load.  It continuously times out requesting that I restart the app. WIN11 on an Inspiron 5502.  "My Dell" also fails to connect/load.

Hi Mike Sullivan:

Did you recently upgrade your OS to Windows 11, and if so did your problems with SupportAssist and/or MyDell start after the OS upgrade?

Instructions for performing a clean reinstall of SupportAssist are posted at Dell SupportAssist for PCs and Tablets Installation Issue, but employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" is currently advising that users having problems with SupportAssist v4.0.3 should uninstall SupportAssist until a new version is released and use Dell Update for Windows Universal v5.x *** to check for available updates.  If you'd like to try this an installer for the latest Dell Update for Windows Universal v5.4.0 (Dell-Update-Windows-Universal-Application_HG1TN_WIN_5.4.0_A00.EXE, rel. 31-Jul-2024) is posted on your Inspiron 5502 support page at https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5502-laptop/drivers.

*** Just note that Dell, in their infinite wisdom, is planning to discontinue Dell Update v5.x at the end of 2024.  See my 09-May-2024 topic Support for Dell Update / Alienware Update Ending December 2024 for more information.
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What version of MyDell are you using, and does it run correctly after SupportAssist v4.0. is uninstalled?

If you use the "legacy" MyDell v2.x UWP (Universal Windows Platform / Microsoft Store) app and have the latest MyDell v2.2.6.0 app (check the version in Settings | Apps | Apps and Features) then make sure you also have Fusion Service v2.2.14.0 (available on your Inspiron 5502 support page <here>) installed, since the latest Fusion Service is a system requirement for MyDell v2.2.6.0.  If you already have the latest versions of MyDell and Fusion Service then see both of my posts in SteelPenguin's 11-Aug-2023 After system restore no longer have MY DELL software???? for hints on how to reinstall the "legacy" MyDell v2.x UWP app.

Note that Dell has released a "new" MyDell v3.x application that ships with most computer models sold after January 2023.  Unfortunately, I don't see a .exe installer for the current MyDell 3.2.308.1 on your Inspiron 5502 support page <here>, so I assume your computer model is not compatible.  If your Inspiron 5502 was compatible with MyDell v3.x it would also be listed in the "Compatible Systems" section of the release notes <here> for the MyDell v3.2.308.1 installer.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v129.0.2 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.8.123-1.0.5007 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * MyDell v2.2.6.0 * Fusion Service v2.2.14.0

Ditto.  I was going to try deleting and re-installing, but based on what I read here, that is a dead-=end.