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November 3rd, 2023 08:21
SupportAssist System Repair fills disk
I have several Latitude 5440s that keep running out of disk space due to SupportAssist System Recovery snapshots exceeding the configured threshold.
As a workaround I free up GBs of disk space by disabling then re-enabling the System Repair option, but this is not a good solution.
The issue is on v4.8 and v5.0 of the Support Assist app
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lmacri
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November 3rd, 2023 14:09
Hi @wraithy :
Are you using these Latitude 5440 laptops in a business environment, and could you please confirm the version numbers of Dell SupportAssist and Dell SupportAssist Remediation (also known as Dell SupportAssist OS Recovery or System Repair) shown at Control Panel | Programs | Programs and Features for your affected computers?
I uninstalled Dell SupportAssist and Dell SupportAssist Remediation from my Inspiron 5584 earlier this year but the release notes for Dell SupportAssist for Home PCs at https://www.dell.com/support/home/en-us/product-support/product/dell-supportassist-pcs-tablets/docs indicates home consumers should have Dell SupportAssist v3.13.2 (rel. Oct 2023) or higher, and I believe v3.13.4 is the current version. The latest version number for the the SupportAssist OS Recovery Tools is not shown at https://www.dell.com/support/home/en-ca/product-support/product/support-assist-os-recovery/docs but I believe the version number for home computers should be at least v5.5.7.18773 (rel. July 2023) or higher.
If your Latitude 5440s came with SupportAssist for Business PCs the release notes at https://www.dell.com/support/home/en-us/product-support/product/supportassist-business-pcs/docs indicate you should have v3.5.0.46197 (rel. Oct 2023) or higher. Note that there is also a separate board in this Dell community for SupportAssist Enterprise at https://www.dell.com/community/en/categories/supportassist-enterprise.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3570 * Firefox v119.0.0 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.5.293-1.0.2181 * Macrium Reflect Free v8.0.7690 * Dell Update for Windows Universal v5.0.0 * My Dell v2.2.6.0