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July 10th, 2023 12:00

SupportAssist SCCM Installation

Is anyone having issues installing SupportAssist for Business PCs through SCCM? It seems to be an issue with installing .Net Desktop Runtime. Reading the install instructions it says that using the exe installer will automatically install the required 6.0.14 Windows Desktop Runtime (which it does) -However, as the installation continues I watch the Event Viewer to see the steps. The errors I keep getting are posted below before the installation fails. it seems that if I install the .Net Runtime manually then it appears to install to install without issue. I am still at a loss though because I am trying to mass-install this application on thousands of computers so going around and installing it manually is not an option. Ant help with this or any ideas would be great. Just as an FYI, I have also tried to install it using the MSI and installing 6.0.14 as a dependency and still see the same issue. 

ERRORS:

 

A .NET application failed.
Application: DDVDataCollector.exe
Path: C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
Message: Cannot use file stream for [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.18\Microsoft.NETCore.App.deps.json]: No such file or directory
A fatal error was encountered. The library 'hostpolicy.dll' required to execute the application was not found in 'C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.18'.

 

Product: Dell SupportAssist for Business PCs -- Error 1920. Service Dell Data Vault Collector (DDVDataCollector) failed to start. Verify that you have sufficient privileges to start system services.

 

 

{ServiceShell.Program->ERROR} The ACL for UpdateService is not in canonical order

 

 

 

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