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343
June 7th, 2022 11:00
SupportAssist Recent activity shows Support Request that is NOT mine
This is weird, and smells of breach of integrity/confidentiality.
From SupportAssist I get a notification that there is an update to a support request of mine, but when I click Check Online Status it says there is no match between that SR# and my e-mail address.
And yet, my history shows there is a request, but I don't remember having made such a request !
And since this is not a problem of my computer, of course I find no proper way to contact Dell about it.
Anyone from Dell reading this? I need support assistance for Support Assist ; )
No Events found!
erratix
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June 8th, 2022 10:00
Turned out to be some migration issue combined with a wrong subject selection by a Dell engineer with whom I chatted. Not a real problem
RobsGamingAlienwareR16
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65 Posts
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July 29th, 2024 21:35
I also having that problem from SupportAssist software in Windows 11 on my Alienware Aurora R16 pc. this post seems old but it happening to me, this week, getting a service request I didn't make, and it's not under my service history either.
Service Requests | Dell US
it says I have a request, but I didn't make the request, and it's not under my email address either. it keeps telling me there is a request, but clearly, it's a bug, that just started happening this week for me. no Serice Requests under my account on my desktop.
(edited)