SupportAssist on PCs Windows 11 - cannot start, SA icon has disappeared

Question

After upgrading from WIN10 to WIN11 and after the upgrade, the Dell SupportAssist icon and file disappeared. I reinstalled SA and the installer wrote that I had the current version of SA. Still, I can't find it on my PC and run it again.

I use SA very often. Please help.

Vostro 3501 - Win11

MYITSSI · Answer

What happens when you click on Start and just type 'support'?  I do not have an icon on 100s of PCs that I manage either (on purpose), but that's how we get to it; that is after typing support, SupportAssistant shows up on the menu as an option.

cervik · Answer

If I type SupportAssit in the Start menu, then no icon will appear, only the folder with the file 'SupportAssistChatBot.dat'. When you uninstall SupportAssist, the following notification appears

lmacri · Answer

Hi cervik:

I don't know if this will help, but lczerkie posted about a similar Error 1720 when trying to install SupportAssist v3.10.3 on their Inspiron 3593 / Win 10 v21H1 laptop at Problems Installing SupportAssist. See Dell employee NikhilKiroula's 31-Aug-2021 post <here> in that thread about a possible workaround (i.e., changing the security permissions of the C:\ProgramData folder).

Also note that that there's a known issue with multiple versions of Win 7 SP1 to Win 11 after installing KB5007215 or later (for Win 11 I believe that is Build 22000.318 released 09-Nov-2021) where the Microsoft Installer (MSI) might have issues updating or repairing apps. According to Microsoft's Windows 11 Known Issues and Notifications at https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2#2759msgdesc this bug was patched for Win 11 on 22-Nov-2021 with optional update KB5007262 (Preview Build 22000.348).

Alex5723 started a discussion about this bug in the AskWoody.com forum on 19-Nov-2021 at Microsoft Installer Issues Updating or Repairing Apps Effecting All Windows.
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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.1 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

TitiRains · Answer

Same here, can't run SA but SA still exist after i updated WIN 10 to WIN 11. reinstall won't fix this issue..and i see this thread for almost half year !! come on DELL...

DelltaMan · Answer

@MYITSSI​ There is NO 'Start' button in Windows 11!!!

SupportAssist for PCs

SupportAssist on PCs Windows 11 - cannot start, SA icon has disappeared

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