1 Rookie
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33 Posts
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118
October 1st, 2024 19:04
SupportAssist on 3680 tower
SupportAssist driver update fails. Restarted computer through SupportAssist. Uninstalled and reinatsalled SupportAssist. All other items in SupportAssist work alright.
Dell Precision 3680, Windows 11 Pro.
(if this is in the wrong heading please move it)
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lmacri
3 Apprentice
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1.6K Posts
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October 3rd, 2024 14:54
Hi L52:
See Dell employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" for details about some of the known bugs in SupportAssist v4.0.3, including a known conflict with SupportAssist v4.0.3 and Dell Command | Update v5.x. At this point your best option might be to simply uninstall SupportAssist until a newer version is released and use an alternate utility like Dell Command | Update v5.x to check for available updates.
Go to your Precision 3680 Tower support page at https://www.dell.com/support/home/en-us/product-support/product/precision-t3680-workstation/drivers, click the This Device tab and enter your unique Service Tag to display a filtered list of Dell software and drivers that are compatible with your system components.
If you find that Dell Command | Update for Windows Universal v5.4.0 is a match for your Service Tag (and it isn't already installed) then download the .exe installer (Dell-Command-Update-Windows-Universal-Application_9M35M_WIN_5.4.0_A00.EXE, rel. 31-Jul-2024) and save it to your desktop, close your browser, right-click the .exe installer, and choose "Run as Administrator".
NOTE: Ensure that SupportAssist v4.0.3 is uninstalled and you have re-booted your system BEFORE you start your Dell Command | Update for Windows Universal v5.4.0 installation.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4894 * Firefox v131.0.0 * Microsoft Defender v4.18.24080.9-1.1.24080.9 * Malwarebytes Premium v5.1.11.133-1.0.5048 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0