Start a Conversation

Unsolved

H

1 Rookie

 • 

1 Message

48

August 4th, 2025 16:26

SupportAssist not installing

Title pretty much explains it. I did a clean uninstall of SupportAssist since it was giving me troubles through add or remove program in windows and when looking in services none of the ones associated with support assist are running. But, when i try to reinstall through the SupportAssist application given when checking for driver updates through the website I get as far as clicking yes to allow changes to this computer but nothing happens after that. I've checked my computer and support assist is not installed and when I try to update my drivers through the website it states that it needs support assist to be installed on this computer. I would appreciate any help that can be provided it feels like I've exhausted every single option other than factory resetting the computer. And yes before you ask I did restart the PC multiple times.

3 Apprentice

 • 

1.6K Posts

August 6th, 2025 18:19

Hi Herin:

Try downloading a fresh copy of the latest SupportAssistInstaller.exe installer from the direct download link at  https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe, save it to your desktop, and then right-click the .exe file and choose "Run as Administrator".

If that doesn't help let us know if your Dell service warranty has expired yet as well as your Dell computer model, the version and OS build of your Windows operating system [open a Run dialog box (Windows key + R) and enter winver], antivirus and/or other security software, and current BIOS version.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.

-----------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6093 * Firefox v141.0.2 * Microsoft Defender v4.18.25060.7-1.1.25070.4 * Malwarebytes Premium v5.3.5.204-137.0.5331 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

No Events found!

Top