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5 Posts
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December 15th, 2024 16:50
SupportAssist has stopped working even after reinstall
After using SupportAssist to keep the drivers on my PC up-to-date for years, it has suddenly stopped working.
The software seems to load and open normally although a little more slowly than usual but then after selecting an action "Start" or "sign-in" become perpetually unavailable.
I have all the latest updates and have already tried uninstalling and reinstalling several times. Anyone else having this issue recently?
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Christopher V
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December 21st, 2024 21:47
So, I'm now more confused than ever.
I received an email that a user named travishead38009 has responded to my post, yet this response does not appear in the thread; only in my email, no matter how many times I refresh or sign in.
Not sure what's going on but thanks for the reply. I have all the latest .NET framework's installed (including 9.0) and when I tried to use Dell's Online Diagnostics, it checks for SupportAssist and then shows the following error:
"Quick test error: Administrator rights are required to perform this action"
This makes no sense. I sign into this PC using my Microsoft Account; the one and only account which is already the Administrator and only SupportAssist appears to be not working.
I hope you can see and read this even though your reply appears only in my email.
Christopher V
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December 21st, 2024 22:38
I am happy to report that I was able to get SupportAssist working again by following advice from an old post by XPS_Man. He recommended deleting a number of folders that might be left over after uninstalling to insure a clean re-installation.
https://www.dell.com/community/en/conversations/supportassist-for-pcs/supportassist-is-not-working/647f95f5f4ccf8a8de899393?msockid=2c582416da1f6d8831f5367adbe46c79
Thank you XPS_Man!
Christopher V
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December 29th, 2024 22:52
Unfotunately, it appears that I spoke too soon. Although I got SupportAssist working again on my computer, it lasted only a week. On December 28th when I opened the program it prompted me to install an update.
After the update SupportAssist stopped working.
Once again, it appears to open normally but "sign-in" or running any test is unavailable. Now following XPS_Man's protocol no longer helps. Even after a clean and thorough uninstall and reinstallation. the problem persists.
Anyone else having this experience? Please let me know.
(edited)