1 Rookie
•
6 Posts
0
1849
May 9th, 2022 05:00
SupportAssist Hardware Scan Cancelled
If I try to run a Hardware Scan with Support assist I get a message that the Scan is Cancelled.
I had started scanning the hardware from Dell's web site and I navigated to another tab. Since then I've not been able to scan any hardware.
Now if I run the scan from Dell's portal here's the error I get:
Full Test error
A diagnostics scan is already in progress in another tab or window. Please wait for the scan to complete before attempting again.
Any idea how to fix this?
Thanks!
No Events found!
DELL-Jesse L
Moderator
•
17.6K Posts
0
May 16th, 2022 08:00
The support team has uninstalled and re-installed my SupportAssist. They also updated BIOS.
User RRYR states For the last few days this week I have not used my PC except for an hour or so today. So far it has not shown any signs of the video / display going blank.
DELL-Cares
Moderator
•
27.1K Posts
0
May 9th, 2022 14:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
RRYVR
1 Rookie
•
6 Posts
0
May 16th, 2022 18:00
Hello,
The original issue has occurred again today at 9:18 pm EDT. The video/display went blank for a few seconds and came back again. So can you pl. re-open this issue.
Regards,
--Rajan
DELL-Chris M
Community Manager
•
56.8K Posts
0
July 27th, 2022 06:00
Update = After verifying ownership and completing troubleshooting, a DELL agent setup a refurbished motherboard exchange.
RANJIN K
1 Rookie
•
1 Message
0
August 22nd, 2024 15:13
Full Test error
A diagnostics scan is already in progress in another tab or window. Please wait for the scan to complete before attempting again.WHAT TO DONOW SOLVE