Unsolved
Community Manager
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367 Posts
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October 22nd, 2025 12:07
SupportAssist 4.10.1, can't reach the internet right now
Symptoms:
The following message or banner on SupportAssist UI may be seen: We can’t reach the internet right now. Let’s get you back online.
The message displayed is invalid as the Internet connectivity should be fine. This is an invalid message or banner that can be ignored.
Affected Application:
- SupportAssist 4.10.1
Cause:
A glitch in codes has been identified while validating network connectivity levels.
Resolution:
The issue occurs in Windows 10. To resolve the issue, see the following article to upgrade your computer to Windows 11: Windows 11 Upgrade Walk-through for Dell Computers
If your computer is not eligible for upgrade or your IT team manage your computer, then the issue should be resolved with our upcoming release version 4.10.5 scheduled for November 2025.
Note: You might not be able to run update or driver scan manually however the schedule scan continues to work and share updates or latest driver recommendations.
Link to Dell article.
DELL-ChrisM2
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