Support Assistant scan hardware issue

Hi Nirmal Tej Katta:

Has your Dell service warranty has expired yet?  What troubleshooting  steps, if any, have you've taken to try to solve your hardware diagnostic scan problem?

Please let us know your Dell computer model, the version and OS build of your Windows operating system [open a Run dialog box (Windows key + R) and enter winver], and current BIOS version (open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date").  It would also be helpful to know your SupportAssist version shown at Control Panel | Programs | Programs and Features (I believe the current version is v4.8.2) and whether you have a third-party antivirus (e.g., ESET, Norton, McAfee, etc.) or any other security software like Malwarebytes Premium that loads at Windows startup and might be interfering with SupportAssist.

In the mean time please see my 15-Aug-2025 post in Herin's SupportAssist not installing on how to check if the Microsoft .NET Desktop Runtime v8.0.x, a pre-requisite SupportAssist v4.8.x, is installed on your system.

Also note that the Dell TechHub service is used by SupportAssist v4.x to run hardware diagnostic scans, so if any Dell services like Dell TechHub, Dell Client Management Service, etc. do not have a Status of "Running" in your Windows Services and/or the Dell Core Services application (a common component shared by newer versions of SupportAssist and many other Dell utilities) is not installed then SupportAssist will not run correctly.

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FYI, I removed all SupportAssist-related programs from my Inspiron 5584 after my service warranty expired because they were too buggy and consumed too much RAM, CPU and other system resources.  I also found the "system optimization" scans in SupportAssist (Clean Files / Tune Performance / Optimize Network) were too aggressive and had the potential to do more harm than good.  See my 08-Feb-2025 post in ygil's BSOD Issues After Windows Updates for further details on the steps I took to replace the functionality of these buggy programs.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6216 * Firefox v142.0.0 * Microsoft Defender v4.18.25070.5-1.1.25070.4 * Malwarebytes Premium v5.3.6.205-138.0.5346 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@lmacri​ it is inspiron 14 5410 2 in 1, 3 days back i had resetted my laptop in the progress of rectifying a lag issue that led to a automatic repair loop , and before that i run every test it has, every test it said passed with zero errors but lag still presists and finally i went into support assistant os recovery tools and i found a option called repair your pc so i clicked and started repairing and after sometime it found a snapshot version of my pc and recovered it for that date . so i thought issue might be cleared but no , the issue came after this and automatic repair is looping and looping with no progress and i had runned the hardware scan before too in the support assistant , but i had the same issue at that time too . so i thought to share this

@lmacri​ the support assistant version is v4.8.2

i went into support assistant os recovery tools and i found a option called repair your pc so i clicked and started repairing ... automatic repair is looping and looping with no progress

Hi Nirmal Tej Katta:

A clean reinstall of SupportAssist migt have fixed your failed SupportAssist diagnostic scans, but your emergency repair with SuppportAssist OS Recovery (also called SupportAssist Remediation and/or System Repair) appears to have created additional problems that are likely beyond my technical expertise to solve.

I can see from the image in your original post that the service warranty for your Inspiron 14 5410 2-in-1 has not expired yet ***,  so I would suggest you contact Dell customer support directly by clicking the blue Get Help Now button located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for assistance.  After you type in a brief summary of your problem the automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep.

*** NOTE: Your unique Service Tag is considered to be private personal information. In future, please do not post your Service Tag (or any image showing your Service Tag) in this forum since this violates the Forum Code of Conduct.
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This won't help you now, but a few months after purchasing my Inspiron 5584 it would not boot up into Windows, and trying to recover my system using Dell SupportAssist OS Recovery was an abject failure. I spent over an hour on the phone with Dell tech support and they were unable to help, but I was eventually able to start a reset to factory condition using my built-in Windows Recovery Environment.  This wiped all my personal data off my hard drive but I was fortunate that I had a recent backup of my entire C:\Users\<myusername> folder saved on an external backup drive (I run a manual backup of that folder at least once a week using an old utility called Karen's Replicator) so I was able to cover my personal data .  The reset to factory condition also removed all my third-party software that was not installed at the factory (e.g., Firefox, Microsoft Office, etc.) so those programs had to be reinstalled and reconfigured as well.

I eventually got my system back up and running, but after that fiasco I uninstalled all the buggy, bloated SupportAssist-related software from my system, including Dell SupportAssist OS Recovery.  Instead of Dell SupportAssist OS Recovery I now use Macrium Reflect Free v8 to save the occasional full disk image of my entire hard drive on an external backup drive in case I ever have to perform another emergency recovery of my system.  See my 08-Feb-2025 post in ygil's BSOD Issues After Windows Updates for more information.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5371 * Firefox v135.0.0 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.5.158-1.0.5135 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows UniveSrsal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@lmacri​ thankyou sir and saying the importance of service tag also appreciable and hiding the tag too thx for you kind support 

i went into support assistant os recovery tools and i found a option called repair your pc so i clicked and started repairing ... automatic repair is looping and looping with no progress

Hi Nirmal Tej Katta:

Two things to keep in mind while Dell customer support tries to solve your boot-up problem:

If you find your computer will not boot up because Dell SupportAssist OS Recovery is stuck in a continuous loop while it tries to repair your system you might be able to access your built-in Windows Recovery Environment by turning off your computer and then holding the Windows key down while you power up.  See the Dell support articles How to access the Windows Recovery Environment in Windows and Troubleshoot a Dell computer that does not boot to Windows 11 or Windows 10.

NOTE: The August 2025 Patch Tuesday updates released on 12-Aug-2025 included a bug that broke the Windows Recovery Environment on some Windows operating systems (see the 19-Aug-2025 Neowin article Microsoft breaks reset and recovery options on older Windows versions, emergency update out]) but this shouldn't be a concern for you since your Windows 11 v24H2 OS was not affected by this bug.

Also be aware that you don't need SupportAssist to run a diagnostic hardware scan. You can also run an F12 ePSA (enhanced Pre-boot System Assessment) hardware scans from your BIOS as instructed in the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer and companion video at https://www.youtube.com/watch?v=inYLxW2_xKo.

After uninstalling SupportAssist from my Inspiron 5584 I found these on-board ePSA hardware scans were much more reliable (and accurate) than hardware scans performed with SupportAssist.  If you run an ePSA scan and it generates an error code see the Dell support article Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series) - that support article includes links to additional reference tables if your ePSA error code is formatted 2000-4nnn or 2000-8nnn.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6216 * Firefox v142.0.0 * Microsoft Defender v4.18.25070.5-1.1.25070.4 * Malwarebytes Premium v5.3.6.205-138.0.5346 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@Nirmal Tej Katta​ 

Steps mentioned by Imacri worked for you ? I have same issue