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4 Operator

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4264

October 14th, 2022 15:00

Support Assist, Windows 11, Updated with a new Install, odd things happening?

XPS 8940

XPS 8940

Here is when it installed:

ispalten_0-1665787180799.png

 

A day later I was checking my Reliability Viewer (Win 11 Home, 22H2 version) and I see this happened:

ispalten_1-1665787181026.png

 

159 reconfigurations??? (The list posted is a partial) Huh???

So today when I booted I checked this first, yay, none.

Looked a little later, 156 of them reconfigured and now, 310???:

ispalten_2-1665787181016.png

 

This is insane? Did NOT happen until Support Assist was installed?

Now I find sometime yesterday these were installed:

ispalten_3-1665787180947.png

 

The last one, the Recovery Plugin was also installed with the Support Assist on the 12th.

Are these a 'one-time' thing with the Dell updates or is something else going on?

3 Apprentice

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1.6K Posts

October 14th, 2022 20:00

Hi ispalten:

The logging of these "Successful Application Reconfiguration" events are a long-standing problem that are caused by Dell SupportAssist Remediation (a.k.a. Dell SupportAssist OS Recovery or System Repair) and occur approx 30 min after boot-up at the same time that Dell SupportAssist Remediation creates a Dell system repair point (snapshot) in the hidden folder at C:\ProgramData\Dell\SARemediation\SystemRepair\.  See Dell employee NikhilKiroula's 02-Jul-2021 post on page 8 of DellKaren's "Successful Application Reconfiguration" and SupportAssist.

As I noted in my 02-Jul-2021 post <here> in that thread, these "Successful Application Reconfiguration" events are likely caused by sloppy programming, but Dell doesn't seemed inclined to do anything about it. I've solved the problem by disabling the Dell TechHub, Dell SupportAssist, and Dell SupportAssist Remediation services so that neither Support Assist v3.x or SupportAssist OS Recovery v5.x can launch at boot-up.  I now use Dell Update v4.x to check for Dell software and driver updates and Macrium Reflect Free imaging software to save the occasional full disk image on an external backup drive that I can use for any future emergency recovery.

Win 10 Pro v21H2 Services All Dell Serivces Three SA Services Disabled 26 Sep 2022.png

If you'd like to test yourself then disable the Dell SupportAssist Remediation service at Start button | Windows Administrative Tools | Services as shown in the image above, which should prevent these "Successful Application Reconfiguration" events from being logged after your next re-boot.  Note that there is no need to disable the Dell TechHub and Dell SupportAssist services if you want to continue using SupportAssist.

Alternately, you can turn off System Repair in your SupportAssist settings at [Options (gear icon) | Settings | System Repair | System Repair is Turned On | DISABLED] or in the SupportAssist OS Recovery control panel (Control Panel | System and Security | SupportAssist OS Recovery | Settings | System Repair | DISABLED), which should have the same effect.

SupportAssist v3_11_4 Settings System Repair Off 11 Jul 2022.png

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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Dell SupportAssist Remediation v5.5.4.16189 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

4 Operator

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2.3K Posts

October 15th, 2022 04:00

Thanks, I've turned off System Repair.

Don't need it, use Macrium as well.

Turning it off states it deletes the data. Still did leave some sub-folders with very little data though.

Thanks. I guess I should have looked here first before posting. Googling it didn't find threads here, but then I was thinking this was a 22H2 Windows problem.

4 Operator

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2.3K Posts

October 17th, 2022 04:00

@lmacri 

Well, turning OFF System Repair worked for ONE DAY... and the Rel. Viewer, 30 minutes after boot had the 156 list again.

Opened SA and the System Repair was not checked in the settings?

I am at a loss.

All this started on my XPS 8940 after the update to 22H2 on W11 and then day following Dell SA, SA Remediation, and SA OS Recovery Plugin for Dell Update installed.

So I've deleted all three of these.

Either my XPS is messed or SA is? At a loss why this happened, and why I'm the only one reporting this?

I might do a NEW clean install in the future?

I assume this IS the correct link, https://www.dell.com/support/home/en-us/product-support/product/dell-supportassist-pcs-tablets/drivers if I should want to re-install it? V3.12.3 released on 10/11/2022?

4 Operator

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2.3K Posts

October 17th, 2022 07:00

@lmacri 

Thanks for the reply.

I only did the System Repair (lazy me) since you posted this, "Alternately, you can turn off System Repair in your SupportAssist settings at [Options (gear icon) | Settings | System Repair | System Repair is Turned On | DISABLED]" and assumed the 'or' after that was not needed (maybe it was))?

I have a licensed copy of Revo, and I used that. Always use that to uninstall ANYTHING. Did run it on all three I took out.

Have d/l'ed SupportAssistInstaller.exe if I choose to install it again.

As for Fast Boot, I've had it off 'forever', and I used PowerShell to do it, powercfg /h off

Checked again:

================

PS C:\> powercfg -a
The following sleep states are available on this system:
Standby (S3)

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Hibernate
Hibernation has not been enabled.

Standby (S0 Low Power Idle)
The system firmware does not support this standby state.

Hybrid Sleep
Hibernation is not available.
The hypervisor does not support this standby state.

Fast Startup
Hibernation is not available.

====================

I'd have to turn it ON via PS to see it in the Power Settings.

I don't know what has gone on with SA... a few months ago, some problems, and the new version worked fine, and no this one?

I'll see how this goes and if I should even NEED SA? Many people don''t think it is absolutely needed and I am out of Warranty now anyway.

Is there ANY chance the problem lies somewhere else, that it the cause of SA doing the reconfigures?

3 Apprentice

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1.6K Posts

October 17th, 2022 07:00


@ispalten wrote:

... Well, turning OFF System Repair worked for ONE DAY... and the Rel. Viewer, 30 minutes after boot had the 156 list again....

I might do a NEW clean install in the future? I assume this IS the correct link, https://www.dell.com/support/home/en-us/product-support/product/dell-supportassist-pcs-tablets/drivers if I should want to re-install it? V3.12.3 released on 10/11/2022?



Hi ispalten:

Did you try disabling the Dell SupportAssist Remediation service at Start | Windows Administrative Tools | Services and re-booting as I suggested <above> to see if that stopped the "Successful Application Reconfiguration" events?

Win 10 Pro v21H2 Services Dell SupportAssist Remediation Disable Service 17 Oct 2022.png

If you haven't already done so, I would also suggest that you disable the Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) as instructed in Option 2 of the ElevenForums tutorial How to Turn On or Off Fast Startup in Windows 11 and then re-boot a few times to ensure this Windows feature is turned off. Fast Startup is enabled by default in Win 8.x to Win 11 but this power option can interfere with the loading of services and drivers of third-party software at boot-up and cause unexpected problems. Microsoft has also acknowledged that Fast Startup can even interfere with Windows Update – see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10. If Fast Startup is enabled it is possible that any changes you've made to your SupportAssist settings require a proper restart of your Windows OS before the changes are implemented correctly in your registry. Hint: If you've disabled Fast Startup before just check and make sure that a recent update to your Windows OS hasn't re-enabled this setting.

When I perform a clean reinstall of SupportAssist I use Dell employee DELL-Chris M's instructions at SupportAssist Uninstall / Reinstall, which recommends downloading a fresh copy of SupportAssistInstaller.exe from the SupportAssist for Home PCs download page.  Those instructions recommend uninstalling all SupportAssist-related programs (including Dell SupportAssist Remediation, Dell SupportAssist OS Recovery Plugin for Dell Update, etc.) so if you don't want to use Dell SupportAssist Remediation v5.x in the future just don't bother reinstalling it after you reinstall SupportAssist v3.x.  Note that if Dell SupportAssist Remediation is uninstalled it will be re-offered via SupportAssist v3.x or Dell Update v4.x as the Dell SupportAssist OS Recovery Tools v5.x, which you can decline to install. If you are not re-installing the Dell SupportAssist OS Recovery Tools v5.x I assume there would be no need to reinstall the Dell SupportAssist OS Recovery Plugin for Dell Update v5.x either.

When I perform a clean reinstall I normally use Revo Uninstaller Free to uninstall all my SupportAssist-related programs to clean up some of the orphaned files and registry entries left behind by a "regular" Control Panel uninstall.  If you aren't familiar with Revo Uninstaller you can also use the Microsoft Install/Uninstall troubleshooter as instructed in see Method V of the Dell support article Windows 11, and Windows 10: Various Methods to Uninstall Problematic Programs and Apps. If you don't want to use either of these tools then the Dell Tech Support YouTube video Dell SupportAssist Not Installing includes a list of folders, registry entries and Windows services that you can manually delete after a Control Panel uninstall of SupportAssist to get the cleanest possible reinstall.
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Revo Uninstaller Free Portable v2.4.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620


3 Apprentice

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1.6K Posts

October 17th, 2022 08:00


@ispalten wrote:

... I only did the System Repair (lazy me) since you posted this, "Alternately, you can turn off System Repair in your SupportAssist settings at [Options (gear icon) | Settings | System Repair | System Repair is Turned On | DISABLED]" and assumed the 'or' after that was not needed (maybe it was))?...

Is there ANY chance the problem lies somewhere else, that it the cause of SA doing the reconfigures?



Hi ispalten:

Be sure to unmark this thread as "Solved" if you don't have a permanent solution yet.

My previous testing showed that you shouldn't have to disable your Dell SupportAssist Remediation service to prevent these "Successful Application Reconfiguration" events from being logged in your Reliability Monitor and Event Viewer as long as System Repair is already turned OFF in your SupportAssistant settings, but I have no idea what new software bugs or odd glitches might have been introduced when you updated to the current SupportAssist v3.12.3.5 (rel. 11-Oct-2022).  As of today I personally don't know of an other feature except System Repair (a.k.a Dell SupportAssist Remediation / Dell SupportAssist OS Recovery Tools) that could be generating these "Successful Application Reconfiguration" events.

If you've confirmed that System Repair is turned OFF in SupportAssist [Options (gear icon) | Settings | System Repair | System Repair is Turned On | DISABLED] as shown in my second image <above> just confirm that System Repair is also turned OFF in the SupportAssist OS Recovery settings manager (Control Panel | System and Security | SupportAssist OS Recovery | Settings | System Repair | DISABLED).  Turning OFF System Repair in either one of these programs should automatically turn OFF System Repair in the other if the settings are syncing correctly.

WIn 10 v20H2 COntrol Panel System and Security SupportAssist OS Recovery Panel 07 Jul 2021.png

SupportAssist OS Recovery v5_5_3_16171 Control Panel Manager Settings System Repair Disabled 11 Jul 2022.png

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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

3 Apprentice

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1.6K Posts

October 17th, 2022 08:00


@lmacri wrote:
...Did you try disabling the Dell SupportAssist Remediation service at Start | Windows Administrative Tools | Services and re-booting as I suggested < above> to see if that stopped the " Successful Application Reconfiguration" events?...

Hi isplaten:

I should also mention that if you disable your Dell SupportAssist Remediaiton service and re-boot to ensure that Dell SupportAssist Remediation can't launch at boot-up then SupportAssist will not be able to ascertain the status of System Repair and will warn you that "We couldn't get information about your backups right now".

Dell SupportAssist v3_12_3 Settings System Repair Status Not Available When Service Disabled 17 Oct 2022.png

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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Revo Uninstaller Free Portable v2.4.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

4 Operator

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2.3K Posts

October 17th, 2022 08:00

@lmacri 

Ok, I did 'unsolve' it.

Since I've taken all of them off the XPS, I want to wait a few days and be sure something ELSE isn''t kicking this off?

Since on of the MS Updates I was getting every day the GameInstaller reconfiguring, and that is an MS problem probably (have NOT figured out which program is causing that either, I do have an X52 Flight controller installed and I suspect it is related to that or the XBOX app?). One of those is probably making the same call to the same API I assume.

When I do re-install the SA stuff, I'll report back, either way, if solved or still a problem.

Thanks for your help.

3 Apprentice

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1.6K Posts

October 17th, 2022 10:00


@ispalten wrote:

...Since I've taken all of them off the XPS, I want to wait a few days and be sure something ELSE isn''t kicking this off?...



Hi ispalten:

Just a thought, but the fact that your "Successful Application Reconfiguration" events are happening ~ 30 minutes after re-boot (i.e., when System Repair is scheduled to inventory your installed programs and create a Dell system repair point in C:\ProgramData\Dell\SARemediation\SystemRepair\) also points to Dell SupportAssist Remediation being the cause. If your X52 Flight controller or some other non-Dell app is causing a "Successful Application Reconfiguration" events for installed programs with a .msi installer (see EDIT below) at 30 minutes after re-boot that would be a bit of a coincidence.

You never know, though. Looking forward to your test results to see if you can isolate the cause.

EDIT:

If you check the events logged in Event Viewer (Windows Logs | Application with Event ID = 1035) instead of the Reliability Monitor you will likely see that the installed programs associated with these  "Successful Application Reconfiguration" events use a .msi installer (e.g., iTunes, MS Office programs with a perpetual license like MS Office 2019, etc.). Here's an image I posted 26-Apr-2021 in DELLKaren's "Successful Application Reconfiguration" and SupportAssist.

Win 10 Pro v20H2 Event Viewer Source MsiInstaller Event ID 1035 26 Apr 2021.png
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Revo Uninstaller Free Portable v2.4.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620


4 Operator

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2.3K Posts

October 17th, 2022 11:00

@lmacri 

No, the GameInput is only AT the time of boot, all the others happened 1/2 hour later.

This is from Reliability Viewer at the bottom of the list. I was taking out and putting back in the X52 driver right after boot figuring they were the culprit. The 4th line up started that 156 reconfigures.

ispalten_0-1666029359424.png

The View Technical Details for the GameInput is :

===============

Windows Installer reconfigured the product. Product Name: Microsoft GameInput. Product Version: 10.1.22621.1011. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

=========

Found the date and time match in Event Viewer with a 1035 code:

=================

Windows Installer reconfigured the product. Product Name: Microsoft GameInput. Product Version: 10.1.22621.1011. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

============

Looks the same, not much help at all?

That Dell Karen subject is long, and some goes back a year and a half. Nine pages, and not marked Solved either? I assume it worked for you then what you tried?

This is 'getting to me', but it really isn't something to worry about other than knocking down the Reliability rating in the Monitor (may not be since it is information?).

3 Apprentice

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1.6K Posts

October 17th, 2022 14:00


@ispalten wrote:

...That Dell Karen subject is long, and some goes back a year and a half. Nine pages, and not marked Solved either? I assume it worked for you then what you tried?


Hi ispalten:

From what I recall most users participating in DELLKaren's thread could stop all their "Successful Application Reconfiguration" messages by either disabling the Dell SupportAsist Remediation service and re-booting (which worked for most people - see my 02-May-2022 test results <here> on Page 1 and DELLKaren's result's 07-May-2021 <here> on Page 3) or by uninstalling the Dell SupportAssist OS Recovery Plugin for Dell Update (which I never tested, but see ThomasATT's 12-May-2021 post <here> on page 6 for one example). One catch is that if you use SupportAssist v3.x or Dell Update v4.x to install an update for the SupportAssist OS Recovery Tools v5.x that this can re-enable the Dell SupportAsist Remediation service and/or re-install the Dell SupportAssist OS Recovery Plugin for Dell Update and the "Successful Application Reconfiguration" events will return, forcing you to go back and disable the service (or in ThomasATT's case, uninstall the plugin) again.

That doesn't discount the fact that a change to your X52 Flight console could trigger a few of these "Successful Application Reconfiguration" messages on occasion, but everyone posting in DELLKaren's thread was seeing dozens or even hundreds of these events logged ~ 30 min after boot-up if the Dell SupportAssist Remediation service was allowed to start at boot-up.

I assume DELLKaren never marked the thread as solved because we found a temporary workaround, but Dell hasn't actually fixed the sloppy programming in Dell SupportAssist Remediation / Dell SupportAssist OS Recovery software that is the root cause of the problem.
_______________________________________

IMPORTANT ADDENDUM:

I have a correction to make to one of my earlier comments after reading through that thread of DELLKaren's. At some point in my testing I found that simply turning OFF System Repair did not automatically disable the Dell SupportAsist Remediation service as it had with earlier versions of SupportAssist, and that it was necessary to manually disable that Dell SupportAsist Remediation service to get the "Successful Application Reconfiguration" messages to stop. See my 07-May-2021 post <here> on Page 3 about that new behaviour. Apologies for my earlier suggestion that turning off System Repair on its own would solve the problem.
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v105.0.3 * Microsoft Defender v4.18.2209.7-1.1.19600.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

4 Operator

 • 

2.3K Posts

October 17th, 2022 17:00

@lmacri 

For the record, starting some time ago, maybe months ago, I don''t know when exactly, EVERY DAY at boot time the GAMEINPUT reconfigured, Has nothing to do with the hundreds that SA forced. Caused by some other program/driver. I can live with it, maybe someday MS will fix it. Of course, that assumes this was an MS problem. Blamed on them as an MS Update made it happen, but bad programming could have been 'hidden' before and only shows up once MS changed or corrected some code.

Thanks for the clarification on the setting I did change. I discovered real soon after SA ran it got reset... not a good thing to do in my mind,

4 Operator

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2.3K Posts

February 20th, 2023 03:00

I don't know why, but this has started up AGAIN!!!

I think a Dell Update did it, not sure...

At one time I cleared off of my PC Support Assist and all the other parts... so I put them back on, but it still happens.

Revo Uninstaller shows all these Dell programs installed:

ispalten_0-1676893562951.png

Yet SupportAssist Recovery will not run:

ispalten_1-1676893629012.png

Yet ALL Dell services ARE running?

ispalten_2-1676893762443.png

I'm on W11 if that matters? I get to Support Assist OS Recovery directly via the Control Panel as a selection:

ispalten_3-1676893870251.png

I can't fathom why Dell has not fixed this and worse, why I can't stop it?

 

 

3 Apprentice

 • 

1.6K Posts

February 20th, 2023 19:00


@ispalten wrote:

...  SupportAssist Recovery will not run:

ispalten_1-1676893629012.png

Yet ALL Dell services ARE running?



Hi ispalten:

I normally have Dell SupportAssist OS Recovery (a.k.a. Dell SupportAssist Remediation) disabled and use Macrium Reflect Free for creating full disk images for emergency recovery, but I ran a few tests and see something a bit different than you do on my Inspiron 5584 / Win 10 Pro v22H2 laptop.

I currently have SupportAssist v3.13.2.14 (installed 08-Feb-2023) and SupportAssist OS Recovery v5.5.5.16458 (installed 15-Feb-2023), and if my Dell SupportAssist Remediation service is Running at Start | Windows Administrative Tools | Services then both my Dell SupportAssist OS Recovery Tools v5.5.5.16458 settings manager (Control Panel | System and Security | SupportAssist OS Recovery) and my SupportAssist v3.13.2.14 settings show that System Repair is turned OFF . Under these conditions I see about 100 of the "Successful Application Reconfiguration" events that we discussed earlier in this thread logged every day in my Win 10 Reliability Monitor and Event Viewer.

SupportAssist OS Recovery Tools v5_5_5_16458 CP Settings System Repair Disabled 15 Feb 2023.png

SupportAssist v3_13_2 Settings System Repair Turned OFF 15 Feb 2023.pngWin 10 Pro v22H2 Reliability Monitor Successful Application Reconfiguration 100 Events 15 Feb 2023.png

If I disable the Dell SupportAssist Remediation service at Start | Windows Administrative Tools | Services and re-boot a few times I see those "We couldn't get information about your system backups right now" warnings, and this also stops the "Successful Application Reconfiguration" events, which is the "normal" expected behaviour on my Win 10 laptop.

I have no idea why you see that same warning when your Dell SupportAssist Remediation service is Running on your XPS 8940 / Win 11 Home v22H2 desktop.

SupportAssist OS Recovery Tools v5_5_5_16458 CP System Repair Unavailable 23 Feb 2023.png

Dell SupportAssist v3_13_2 Settings System Repair Status Not Available When Service Disabled 20 Feb 2023.png


However, I have had a few problems lately with my Dell utilities. For example, when my SupportAssist self-updated from v3.13.0.236 to v3.13.2.14 on 08-Feb-2023 it appears to have rolled back my Dell SupportAssist Plugin for Dell Update from v5.5.5.16206 to the previous v5.5.4.16189 (see my 10-Feb-2023 thread Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189).  When my Dell Update for Windows Universal v4.7.1 tried to update my SupportAssist OS Recovery Tools from v5.5.5.16026 to v5.5.5.16458 on 15-Feb-2023 one of my installation attempts failed (see my 15-Feb-2023 post <here> in that same thread).

I should also mention that as of today both SupportAssist v3.13.2.14 and Dell Update for Windows Universal v4.7.1 are not detecting the following four updates that are currently listed on the support page <here> for my Inspiron 5584:


  • Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206, rel. 25-Jan-2023 (previously installed by Dell Update on 31-Jan-2023, rolled back to v5.5.4.16189 on 08-Feb-2023 during my SupportAssist self-update as noted <here> in my recent thread)
  • Fusion Service v2.1.49.0, rel. 30-Jan-2023 (although My Dell v2.1.8.0 seems to be launching correctly with my current Fusion Service v2.1.31.0)
  • Dell Update for Windows Universal v4.8.0, rel. 31-Jan-2023
  • Dell Inspiron 5583 and 5584 System BIOS v1.22.1, rel. 14-Feb-2023

I'm used to waiting 5 or 6 days before updates posted on my Inspiron 5584 support page are detected by SupportAssist or Dell Update so I'm not too worried that my latest BIOS update still isn't detected, but a three week lag for the other three updates is concerning. Here's what I currently have installed:

Win 10 Pro v22H2 Control Panel Dell Programs Installed 16 Feb 2023.png

As far as I can tell all my problems started when SupportAssist v3.13.2.14 was installed on 08-Feb-2023, but I'm not going to waste my time trying to fix this buggy software, and just hope my Dell Update for Windows Universal v4.7.1 starts detecting available updates again soon.
__________________________

EDIT:

You said <here> on 17-Nov-2022 that your Windows Fast Startup feature (hybrid boot-up / hybrid shutdown) was disabled, but have you checked lately to ensure that it is still turned off (see Option 2 of the ElevenForum tutorial How to Turn On or Off Fast Startup in Windows 11)? Fast Startup can cause all sorts of unexpected glitches if services don't load correctly at boot-up and this power option can sometimes be re-enabled by a Windows update, especially after a major Feature Update that changes the version of your OS (e.g., from v21H2 to v22H2).
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v110.0.0 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.22.236-1.0.1915 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.1.31.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620


4 Operator

 • 

2.3K Posts

February 21st, 2023 05:00

Yeah, Fast Startup is Disabled...

And get this for today:

 

ispalten_0-1676985976476.png

Did NOT happen??? Oh wait, I just tried again, I looked too soon... within a 1/2 hour of booting, now it is the same, over 150 of them... I give up...

So I open Support Assist and then try System Repair and it said this:

ispalten_1-1676986114006.png

Which IS true as I don't have any... So I tried running the program, and it couldn't be found? Huh??? So I reinstalled it. Now it works???

ispalten_2-1676986317926.png

Very Confusing to say the least?

I guess I could make a back up with it, but I suspect it would not matter but I could TURN it OFF then?

I don't need the recovery either, I not only run Macrium, but Acronis... and old version of Acronis when they sold the lifetime licenses. 2020 was the last one, not it is more featured with AV and other features with a recurring cost... but it had always worked for me. So I do both, figure the next time I need to  use a backup, I'll try Macrium first and if it works well, I'll buy it, doesn't, see if Acronis will work. If neither, well, I can always recover individual files from the backups I guess?

I do have complete faith in Macrium, but one never really knows until there is the REAL need to use it.

I actually DISLIKE Windows Reliability Monitor... the graph is really a poor indication of health. Only good part is that is 'scrapes' the Event Viewer for stuff to show you. Things like the MS GameInput does lower it, and that  is out of our control. It also has a hard time knowing what something FAILS or it was actually stopped for a reason, like it was being updated? I also see Windows apps fail to update, sometimes, like the Phone app which I rarely use, but never see it actually installed after I see those fails:

ispalten_3-1676986938026.png

I don't get it???

 

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