Unsolved
1 Rookie
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1 Message
0
33
October 24th, 2025 15:19
support assist reports no internet
support assist won't check for software updates. it says "can't reach the internet". I run the "let's get you back online" link, but that changes nothing.
I have uninstalled and reinstalled several times, restarting the machine each time. I have been able to check for updates once after reinstall, but then it goes back to the error.
I think it started after an update of support assist.
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lmacri
3 Apprentice
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1.7K Posts
0
October 25th, 2025 13:30
Hi grapeview:
See employee DELL-ChrisM2's topic SupportAssist 4.10.1, can't reach the internet right now that is pinned at the top of this SupportAssist for PCs forum. The display of the "can't reach the internet" message is a known issue for Windows 10 users and this bug should be fixed in the upcoming SupportAssist v4.10.5 (scheduled for release in November 2025).
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6456 * Firefox v144.0.0 * Microsoft Defender v4.18.25090.3009-1.1.25090.3001 * Malwarebytes Premium v5.4.2.217-143.0.5407 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0