support assist no working

Hi squeekylee:

See employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" about known issues with the current SupportAssist v4.0.3.  DELL-Chris M advises that "The easiest workaround for now is to uninstall SA and await the new version".

At this point your best option might be to simply uninstall SupportAssist until a newer version is released, and in the mean time you can use an alternate utility like Dell Update v5.x to check for available updates. Dell Update v5.x does not automatically load at Windows startup and run in the background like SupportAssist and it has fewer features than SupportAssist (i.e., it can't optimize your system or run hardware diagnostics) but it will check for available Dell software and hardware driver updates that match your unique Service tag.

There are many different editions of Dell Update v5.x (e.g., Dell Update for Windows Universal v5.4.0, Dell Command | Update for Windows Universal v5.3.0, etc.) so if you aren't sure which edition is compatible with your Dell computer model please post back and let us know your Dell computer model and Windows operating system.

NOTE: I personally found that SupportAssist was too buggy and consumed too many system resources so I uninstalled SupportAssist after the service warranty for my Inspiron 5584 expired.  I currently use Dell Update for Windows Universal v5.x (which will reach end of support in January 2025) to check for available updates and I can run the F12 ePSA (enhanced Pre-boot System Assessment) from my Dell BIOS if I want to run Dell hardware diagnostics.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5011 * Firefox v131.0.2 * Microsoft Defender v4.18.24080.9-1.1.24080.9 * Malwarebytes Premium v5.1.11.133-1.0.5048 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Same problem on my xps13 plus 9320