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May 1st, 2023 09:00

Support Assist - Ever Increasing RAM Consumption

We need Dell to take some action with this absolutely appalling piece of crapware.

On first boot, the SupportAssistAgent takes about 200Mb of RAM (I have 32Gb on my Aurora R8, upgraded to Win 11). Leave it running, it continues to eat RAM. My PC has been up for 3 days, the current memory consumption is 809Mb RAM!!! This is utterly ridiculous.

Equally as bad is the CPU utilization of the various components. Dell Data Manager for special shout-out, which can take 15-25% CPU when doing who-knows-what. Which it does at the same time as 15-20% for Dell TechHub, Dell Diagnostics and Dell Analytics, which all trigger at the same time,  creating a situation with 100% CPU utilization and games, other programs to basically stop working.

Dell, please fix your software!!!

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