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November 21st, 2022 08:00

Support Assist doesn't recognize XPS 8900

XPS 8900

XPS 8900

The Dell SupportAssist Installer does not recognize my XPS 8900 and will not install.  It tells me that "This PC is not supported" and "This application is only for Dell and Alienware PCs".  Totally confused as to why I can no longer use SupportAssist.  Please advise.

3 Apprentice

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1.6K Posts

November 27th, 2022 14:00

Hi julio_g:

If you still require assistance then download a fresh copy of SupportAssistInstaller.exe from the SupportAssist for Home PCs download page, save it to your desktop, and then right-click the .exe file and choose "Run as Administrator".

If that .exe installer still generates a "This PC is not supported" error message then let us know your Windows operating system [if Win 10 or Win 11 please include the edition (e.g., Home, Pro, etc.), version, and OS build number shown at Settings | System | About | Windows Specifications] and your current BIOS version [enter msinfo32 in a Run dialog box (Windows + R keys) to open your System Information panel and look for the field named "BIOS Date/Version"].  Is Dell SupportAssist listed as an installed program at Control Panel | Programs | Programs and Features, and if not is there a reason why you uninstalled SupportAssist from your XPS 8900?

The minimum system requirements listed in the release notes <here> for the current SupportAssist v3.12.3.5 (rel. 26-Oct-2022) note that you must have Microsoft .NET Runtime v6.0.x installed.  What versions of the Microsoft .NET (Core) Runtime, if any, are listed at Control Panel | Programs | Programs and Features?  From my Inspiron 5584:

Win 10 Pro v21H2 Control Panel MS NET Runtimes Installed 15 Nov 2022.png

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64-bit Win 10 Pro v21H2 build 19044.2251 * Firefox v107.0.0 * Microsoft Defender v4.18.2210.6-1.1.19800.4 * Malwarebytes Premium v4.5.18.226-1.0.1823 * Macrium Reflect Free v8.0.7175 * Dell SupportAssist v3.12.3.5 * Dell Update for Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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