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November 20th, 2022 02:00
Suggestion - Dell Support Assist should scan for needed TPM Firmware Updates
XPS 15 7590
Suggestion for Dell Support Assist for PCs
TPM Firmware updates are not actively flagged up by Windows Security when needed, nor by PC SupportAssist.
My system needs an update now but Windows Security shows a Green Tick - no action needed
A user will only realise a TPM Firmware update is needed IF they happen to view:-
Windows Security>Device Security>Security Processor Details>Security Processor Troubleshooting> Error Message "A firmware update is needed for your security processor"
Therefore, a suggestion to improve PCs SupportAssist is-
As part of its scanning the system for new driver updates, get it to scan the status of the TPM Firmware too
If a Firmware update is required, as is the case now, the Support Assist should notify Dell Technicians AND the User.
This would result in a more immediate and proactive approach allowing Dell to act swiftly to provide an update to the firmware as soon as it is needed.
Kind regards
M