seric

Hi Ulodesk:

What is your Dell computer model, and what is the edition (e.g., Home, Pro, etc.), version and OS build number of your Windows 11 operating system shown at Settings | System | About | Windows Specifications?

The minimum system requirements posted in the release notes <here> for the current SupportAssist v3.12.3.5 (rel. 11-Oct-2022) state that you must have at least Microsoft .NET Framework 4.7.2 (not .NET Framework v3.5) and .NET Core Runtime 6.0.9.

Please see Dell employee DELL-Nathalia M's 19-Oct-2022 instructions for installing the current SupportAssist v3.12.3.5 in Michael.Strachan's Dell Support Assist Fails to Install. Step # 1 of those instructions advises that users begin by removing all traces of previous SupportAssist installations using the Microsoft Install and Uninstall troubleshooter, and Step # 2 advises that you have the older .NET Runtime v6.0.9 (rel. 13-Sep-2022) installed on your system (i.e., not v6.10.0 or higher) before you reinstall SupportAssist with the .msi installer. If you have any problems with DELL-Nathalia M's instructions I've posted some additional hints in FLGranny's 27-Oct-2002 thread SupportAssist is Very Sick, including a link to the alternate SupportAssistInstaller.exe installer that is available on the SupportAssist for Home PCs download page.

Before running any SupportAssist installer make sure you have the Microsoft .NET Runtime v6.0.9 (not v6.0.10 or higher) listed at Control Panel | Programs | Programs and Features. If you aren't sure if Microsoft .NET Framework 4.7.2 or higher is installed you can enter the command reg query "HKLM\Software\Microsoft\Net Framework Setup\NDP" /s into a command prompt.  My image below shows my highest .NET Framework is v4.8.

The ASoft .NET Version Detector utility can also be used to find your installed .NET Framework and .NET Runtime versions. This is a portable app, so just save the netver.zip file to any location, unzip, and double-click the dotnetver.exe executable to run.

The interface of Asoft's .NET Version Detector is a bit cluttered but if you click the Copy button in the bottom right corner and paste the results into Notepad or some other text editor it is easier to read the results. Here is sample output from my Inspiron 5584 / Win 10 Pro v21H2 laptop.  Note that I still had MS .NET Runtime v6.0.9 when SupportAssist v3.12.3.5 was installed on my system back on 11-Oct-2022.

=============
<32Bit>
4.8.4515.0
->C:\Windows\Microsoft.NET\Framework\v4.0.30319
4.8.4515.0
->C:\Windows\Microsoft.NET\Framework64\v4.0.30319

==== Installed .NET Frameworks ====
.NET FW 4.6.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.1 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.8 Windows 10 May 2020 Update(CLR 4.0)

==== Installed .NET Core Runtime 64bit ====
Microsoft.NETCore.App 3.1.30
Microsoft.NETCore.App 5.0.17
Microsoft.NETCore.App 6.0.10

==== Installed .NET Core Runtime 32bit ====
No .NET Core x86 Runtime

==== Installed .NET Core Sdk 64bit ====

==== Installed .NET Core Sdk 32bit ====
No .NET Core x86 Sdk

==== Languages ====
< Installed Languages 3.0>
< Installed Languages 3.5.x>
< Installed Languages 4.x>
English - United States

==== Updates ====
Microsoft .NET Framework 4 Client Profile
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
Microsoft .NET Framework 4 Extended
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
==== END REPORT ====
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.3 * Microsoft Defender v4.18.2210.4-1.1.19700.3 * Malwarebytes Premium v4.5.16.217-1.0.1792 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi; I'm finally getting back to this issue, unfortunately without success.
I have run the MS trouble shooter; SA is not listed. I have uninstalled 6.0.10, installed 6.0.9, and rebooted. It shows up in Control PAnel programs. However, using either of the two installers for SA, I get exactly the same error messages, respectively, as before.

As to my system, it's a Dell Inspiron 3515 running W11 Home 64-bit, OS build 22000.978, on an AMD Ryzen 5 3450U.

I'm open to further suggestions. Thank you.

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@Ulodesk wrote:

... I have run the MS trouble shooter; SA is not listed. I have uninstalled 6.0.10, installed 6.0.9, and rebooted. It shows up in Control PAnel programs. However, using either of the two installers for SA, I get exactly the same error messages, respectively, as before ....

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Hi Ulodesk:

If you have Win 11 Home v21H2 I would have expected you to have OS Build 22000.1098 (KB5018418, rel. 11-Oct-2022) or higher. Do you know why your Win 11 Home v21H2 OS build is still on 22000.978 (KB5017328, rel. 13-Sep-2022)? Have you deliberately paused Windows Update to prevent MS .NET Runtime v6.0.9 (rel. 13-Sep-2022) from updating to v6.10.0 (rel. 11-Oct-2022), or do you know of another reason why your October 2022 Patch Tuesday updates were not delivered on or around 11-Oct-2022? Just note 08-Nov-2022 is the second Tuesday of the month, which means the November 2022 Patch Tuesday updates are due to be released tomorrow.

Do you have the current Dell Inspiron 3515 and Vostro 3515 System BIOS v1.9.0 (rel. 11-Oct-2022) currently listed <here> on the support page for your Inspiron 15 3515? If you aren't sure enter msinfo32 in a Run dialog box to open your System Information panel and look for the field titled "BIOS Date/Version".

I would suggest you run System File Checker (sfc /scannow) and the DISM command Dism /Online /Cleanup-Image /CheckHealth from an elevated command prompt with Administrator rights as instructed in the ghacks.net article Use DISM to Fix Issues SFC Can't to see if those scans can find any issues with your current Windows system files.

If you're certain that MS .NET Runtime v6.0.9 (i.e., not v6.10.0 or higher) is listed at Control Panel | Programs | Programs and Features, did you run the ASoft .NET Version Detector utility I recommended <above> to confirm that you also have the required MS .NET Framework v4.7.2 or higher installed?

If you haven't already done so, I would also recommend that you disable the Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) as instructed in Option # 2 of the ElevenForum tutorial Turn On or Off Fast Startup in Windows 11 and then re-boot your system a few times. Fast Startup is enabled by default but this power option can interfere with the loading of services and drivers of third-party software at boot-up and cause all sorts of odd glitches and unexpected problems, and Microsoft has acknowledged that Fast Startup can even interfere with Windows Update - see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10. As a general rule I always recommend that anyone with a Win 8.1 or higher OS should disable Fast Startup.

If everything I've mentioned above doesn't help, download a fresh copy of SupportAssistInstaller.exe from the SupportAssist for Home PCs download page and save it to your desktop, right-click the .exe file, and choose "Run as Administrator". If this online stub installer also fails to run to completion let us know what error messages, if any, are generated.

Note that Dell employee Dell-Chris M posted alternate instructions for a clean reinstall of SupportAssist at SA Uninstall/Reinstall. Those instructions require the uninstall of all SupportAssist-related programs (including the Dell SupportAssist OS Recovery Plugin for Dell Update, Dell SupportAssist Remediation, etc., if installed) before SupportAssist is reinstalled. I've used those instructions a few times, and I usually go one step further and use Revo Uninstaller Free in Aggressive mode to uninstall each SupportAssist-related program to remove stray files and registry entries left behind by the "regular" uninstallers.  If you aren't familiar with Revo Uninstaller, or if you've already uninstalled Dell SupportAssist from Control Panel | Programs | Programs and Features, I'd suggest you watch the short Dell Tech Support video at Dell SupportAssist Not Installing that includes a list of folders, registry entries and Windows services that users can manually delete after a Control Panel uninstall of SupportAssist to ensure you've removed the final remnants of your old SupportAssist installation before you try to reinstall SupportAssist v3.12.3.5 again.  Also ensure you still have MS .NET Runtime v6.0.9  (and not v6.10.0 or higher) installed if you try Dell-Chris M's instructions.

Here are the SupportAssist-related programs currently installed on my Inspiron 5584 / Win 10 Pro v21H2 laptop:

-------------
64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.5 * Microsoft Defender v4.18.2210.4-1.1.19700.3 * Malwarebytes Premium v4.5.17.221-1.0.1806 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0 * Revo Uninstaller Free Portable v2.4.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@Ulodesk wrote:
... I may just copy it and take the computer to Geek Squad and have them deal with it; they speak the language better than I do...

---

Hi Ulodesk:

No worries, but keep in mind that many Windows 11 are users are having issues either installing or running SupportAssist v3.12.3.5 (rel. 11-Oct-2022), so there's no guarantee a reinstall of your operating system (which is likely what the Geek Squad would do) would fix anything.  I don't remember anyone else reporting the exact error messages you're seeing, but if your computer is working well other than this SupportAssist problem your best option might be to simply wait for the next release of SupportAssist and see if it installs correctly.

In the mean time, you could try installing the Dell Update Windows Universal v4.7.0 application (Dell-Update-Windows-Universal-Application_MMJM6_WIN_4.7.0_A00_01.EXE, rel. 31-Oct-2022) that is available for download from your Inspiron 3515 support page <here>. If that program installs correctly you can use Dell Update to check for available Dell software and drivers for your computer.
________________________________________

Just an aside, but I personally don't like SupportAssist - it's too buggy, consumes too many system resources, and the "system optimization" scans (Clean Files / Tune Performance / Optimize Network) are too aggressive and have the potential to do more harm than good - see my 12-Jul-2021 comment in ex-jedi's Prevent Automatic Recycle Bin Emptying. I have disabled my Dell SupportAssist and Dell TechHub services so that SupportAssist can't launch automatically on my Inspiron 5584 at boot-up, and I've started using Dell Update v4.x to check for Dell software and driver updates. If I ever need to run a hardware scan I can always run Dell's F12 ePSA (enhanced Pre-boot System Assessment) hardware diagnostics from my BIOS, and my Windows 10 OS also has its own built-in hardware diagnostics at Settings | Update & Security | Troubleshoot | Additional Troubleshooters. Note that I've also disabled Dell SupportAssist OS Recovery (also known as Dell SupportAssist Remediation / System Repair) and I now use Macrium Reflect Free imaging software as part of my emergency recovery plan , but that's a whole other discussion - see my 28-Jul-2021 post in Desmodus1984's Inspiron 5570 - SupportAssist OS Recovery Tools Downloads But Not Installing.
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.5 * Microsoft Defender v4.18.2210.4-1.1.19700.3 * Malwarebytes Premium v4.5.17.221-1.0.1806 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0 * Revo Uninstaller Free Portable v2.4.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620