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November 14th, 2022 21:00
Reliability History Win11. Support Assist related errors
XPS 8950
Hello,
I have a new XPS 8950 Desktop, and upon seeing the PC desktop lag and hesitate in certain instances (file explorer mainly), I looked at the Reliability Monitor in Control Panel of Windows 11.
Control Panel\System and Security\Security and Maintenance\Reliability Monitor
I see many critical events listed. Over 100 in 1 day, and occurring every day since machine was first booted out of the box. Mostly tied to Dell Instrumentation or McAfee or Dell something or other. Is this normal, and can anybody shed light on these? I called Dell Support Plus tech support, and I got an agent that did remote pc, and insisted my machine is working normally. However, he was unable to explain these events. I am within my return period, and I will be returning this pc if I am not comfortable with it. And, as of now, with over 100 critical events in reliability monitor occurring daily, I am not happy.
Hardware scan finishes with no errors. Support Assis runs through and makes its automatic changes (like remove last access timer, remove temp files, empty recycle bin).
Please help, and thank you
DB
PS—I added 3 pics with information re events…in the pic of monitor, 1 event logged an error that happened IN THE FUTURE! Note time on my pc (correct), and time of logged event—hours into the future. Assume that deals with time in India, where remote pc was from in Dell help session.
lmacri
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1.6K Posts
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November 15th, 2022 05:00
Hi Outlaw Wales:
These Dell.TechHub.Instrumentation.UserSessionAgent.exe "stopped working" errors appear to have started on 31-Oct-2022. Is that the date you received your new XPS 8950 from Dell and booted up for this first time? If not and you had this computer before 31-Oct-2022, do you recall if there was a change made to your system on that date (e.g., a Windows Update that installed a new Quality or Feature update)?
What is the edition (e.g., Home, Pro, etc.), version and OS build number of your Win 11 OS shown at Settings | System | About Windows Specifications [or open a Run dialog box (Windows key + R) and enter winver]? What is your current BIOS version (enter msinfo32 in a Run dialog box to open your System Information panel and look for the filed named field titled "BIOS Date/Version"? What antivirus program do you use?
Go to Control Panel | Programs | Programs and Features. What is your current Dell SupportAssist version, and do you have an application named something like Dell Update (e.g., Dell Update for Windows Universal v4.7.0) installed on your system? Also let us know the name and version number of any Microsoft .NET (Core) Runtimes are installed **. From my Inspiron 5584 / Win 10 Pro v21H2 laptop:
** Note that I have not uninstalled the unsupported Microsoft .NET Runtime v5.0.17 yet, which was a system requirement for SupportAssist v3.11.4.29. The current SupportAssist v3.12.3.5 (rel. 11-Oct-2022) now requires Microsoft .NET Runtime v6.0.9 or higher as stated in the v3.12.3 release notes <here>.
Open your Windows Services (at Start | Windows Administrative Tools | Services on my Win 10 laptop). Do the Dell Client Management Service , Dell SupportAssist and Dell TechHub services all have a Status of "Running"?
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64-bit Win 10 Pro v21H2 build 19044.2251 * Firefox v106.0.5 * Microsoft Defender v4.18.2210.6-1.1.19800.4 * Malwarebytes Premium v4.5.17.221-1.0.1806 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update for Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620