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2 Intern
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159 Posts
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2694
March 6th, 2019 00:00
Recent windows update broke Support Assist
With the recent Windows update, Support Assist no long runs the scan of hardware and crashes out in an Error.
No Events found!
jbilinski
5 Practitioner
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146 Posts
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March 6th, 2019 12:00
Michlab
1 Rookie
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33 Posts
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March 13th, 2019 19:00
Hi Joe,
I am also having problems with SupportAssist.
For the longest time it would not let me update claiming some unspecified error. Also, I would get Event Messages claiming SupportAssist could not write to certain Dell folders.
FYI I have 1809 updates including March 12, 2019 patch tuesday..
Tonight I came across a link that installed but left me in a bit of a mess:
https://www.dell.com/support/contents/us/en/19/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
After the installation: I have the normal support assist services Vault collector, Vault Service Api, Vault Processor, Dell Digital Delivery Service, Dell hardware support, Dell Help&Support, Dell SupportAssist.
I have no Support Assist UI - i.e. under Start/Dell I have Dell Audio, Digital Delivery, Help&Support, and Dell Power Manager Lite - that's it.
Under Control Panel / Programs & Features I have :Dell Digital Delivery 3.5.2000.0 (2.51MB), **bleep** Help&Supt 2.6.1.0 (58.4MB) and Dell SupportAssist 3.1.0.142 (149MB). That's it for Dell stuff (other than SmartByte, Quickset, and ProductRegistration).
Question 1: is UI supposed to be gone in the new UI? If not how do I get it back?
Question 2: should I install Dell Update?
Question 3: should I re-install Dell Foundation Services from the Dell Support site? i.e.
Question 4: Because of years of problems with Supportassist and Dell update and related services, I have been tempted to uninstall all Dell stuff, delete the relevant folders, and re-install everything but I am concerned that I will miss some stuff (not on the web site e.g. product registration) and I will get obsolete stuff from Foundation services. Any thoughts on how to safely get a completely pristine setup of ALL Dell apps and svcs short of formatting the disk?
BTW I have also seen your posts in https://www.dell.com/community/SupportAssist/Dell-Support-Assist-latest-version-not-working/td-p/7238172 so if that is what you recommend, I can give it a shot. A bit concerned about the MSoft cleanup tool to which you refer.
Thanks very much Joe.