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555
February 4th, 2023 09:00
Problem with SupportAssist
When I try to run SupportAssist, it says "A task is currently in progress." I shut down and restarted. It still does it. I looked at answers on the forum and followed guidance to uninstall SupportAssist. However, when I try to reinstall, it says that my SupportAssist is already up to date. When I click on Windows icon on lower lefthand of screen, it SupportAssist doesn't even show up. What should I do now? Thanks.
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ThomasAAT
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387 Posts
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February 7th, 2023 06:00
SA installs silently in the background, so its possible that it is installed. Open Windows store and go to Library - Apps and look for supportassist in the list:
sgmichael
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2 Posts
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May 29th, 2025 18:51
I started AssistSupport and received a message "This is taking longer than expected. We recommend restarting your PC and trying again." I did this several times just got the same message. I decided to delete the AssistSupport from the list of Apps in the Windows icon - Settings - Apps, and the app was not listed in the Apps list thereafter. I downloaded the latest version of the Dell AssistSupport installation app. When I start the installation, the AssistSupport screen appeared, but after a few seconds messaged that the app was already installed. The AssistSupport app still was missing from the Settings/Apps list, leaving me no way to start it.
sgmichael
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2 Posts
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May 29th, 2025 19:02
@sgmichael BTW, I looked at the Microsoft Store app and there were four Dell apps there, but not the Dell AssistSupport app. The Windows - Settings - Apps lists it, but doesn't offer a way to open it (just "Modify" and "Uninstall"