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June 26th, 2024 22:05

prevent reboots

Support Assist today decided to reboot my machine without my permission while I was working on something.  It said it was for software updates.  This is not acceptable behavior, and I would like to know how to prevent it from ever doing that again.  I'll uninstall it if necessary, but I'm hoping there is a setting somewhere that will do the trick.

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1.6K Posts

June 28th, 2024 13:13

Hi snowsuit_scrubber

Links to the SupportAssist v4.x user guide and release notes are available at https://www.dell.com/support/home/en-us/product-support/product/dell-supportassist-pcs-tablets/docs.

See the section titled Schedule Updates, Scans, and Optimizations in the user guide for instructions on how to disable automatic background tasks like automatic installation of software updates.

FYI, I no longer have SupportAssist installed on my Inspiron 5584, but when I did use this utility I disabled all automatic background tasks in the settings and only ran update checks and hardware diagnostics manually from the Home tab.  I never allowed SupportAssist to run "system optimization" scans (Clean Files / Tune Performance / Optimize Network) because I felt they were too aggressive and had the potential to do more harm than good.  For example, see my 12-Jul-2021 comment in ex-jedi's Prevent Automatic Recycle Bin Emptying about the registry cleaner included with the Tune Performance (now called Boost Performance) optimization scan of SupportAssist.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4529 * Firefox v127.0.2 * Microsoft Defender v4.18.24050.7-1.1.24050.5 * Malwarebytes Premium v5.1.5.116-1.0.1252 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0

(edited)

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