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July 26th, 2023 06:00
Preset default in Self-Healing Image Recovery
We're purchasing our DELL Devices with a generic/ready image from DELL that doesn't include any DELL tools. Further we're using Autopilot Whiteglov/Pre-provisioning service from DELL to get the devices already setup and delivered with our company default configuration.
Unless something is messed up during ordering or the processing of the orders (which leads to the wrong/not working configuration shipped to your locations), this is working great and will hopefully enable us to get rid of all the local Infrastructure to deploy PCs via the company network (PXE) while enabling us to tackle scenarios like home office delivery in the future.
However, while this is covering the scenario of the initial deployment quite well, it doesn't cover things like the recovery of PCs.
Sure, there is the Windows Recovery Environment, but it can never cover all scenarios e.g. a SSD replacement in a warranty case, as the new SSD won't have an OS installed at all.
In such cases we still need to rely on network boot, boot sticks or whatever to recover the PC.. But there is hope!
With DELL SupportAssist OS Recovery we can recovery the PC with a factory via the internet, but this one does include a lot of DELL tools and isn't necessarily in the correct OS version. Also navigating through the menus to click the right switches can be tricky for some people.. But there is hope! (again)
"Self-Healing Image Recovery" is the name of the technology/service that DELL offers to get exactly what we need: A possibility to recover a PC to our generic/ready image, just as if we would buy a new PC and even with a streamlined user experience. Perfect! Or isn't it?
Well, not yet. Apart from having problem to get all PCs we order also registered in the service (sometimes works, sometimes not), it looks like you need to enable this feature explicitly for EVERY ORDER SEPERATELY. Which brings me to my question:
Has anyone found a way to just enable it by default for every device ordered, in the configuration the device was bought with?
For example: A device was ordered with a ready image on Win10, so the default for self-heal should be enabled with "win10 current shipping" in the same language as ordered.
Thanks a lot in advance!