Latest SupportAssist v4.10.1 - We can't reach the internet right now

@DELL-Cares​ I also have been experiencing the same problem.

I uninstall SupportAssist and it's dependencies, clear any residual folders, restart and go to the Dell drivers and downloads website where it prompts me to reinstall the latest SupportAssist to be able to check for drivers. Then it downloads and installs the same 2 drivers (Goodix fingerprint driver and some Chipset driver) and then the next day the support assist can't reach the internet any more. Might I add this started happening after the latest Windows update last months, if that helps. (Windows 10)

Thank you.

Hi ner0:

If you connect to your modem/router via an Ethernet cable instead of WiFi see Master VB Guru's 09-Oct-2025 topic Dell SupportAssist 4.10.0 Bug When Connected via Ethernet.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6332 * My Dell v2.2.6.0

@lmacri​ Thanks for pointing that out. I'm trying to figure out a way to downgrade to SupportAssist v4.8.2 but I don't know where to get the offline installer for that particular version.

@DELL-Cares​ The issue has been made clear, here, and also here

Last year your support software was deleting private data from everyone' system as part as its "Cleanup" task... just stop making people walk in circles. Fix it.

Also, why <Prohibited word or character substitution used. See the Forum Code of Conduct. DELL-Admin> are you redirecting me to Reddit?

@DELL-Cares​ Why are you redirecting me to a third-party site (Reddit)?

I received the same Email response from Dell — contact Tech Support.  When I did, they told me that I needed to take my Precision M7510 and M7520 laptops to “a local repair shop”, rather than entertain the possibility that this might be a software issue (which it is).

Fortunately, I’ve saved older versions of SupportAssist, so I uninstalled 4.10.1 and installed 4.8.2.  It has absolutely no problem reaching the internet.

Even after sharing this with Dell, they continue to tell me to take my laptop to a local repair shop.

Until and unless Dell admits that 4.10.1 is broken, it will never get fixed.

same problem here , anyone found a way for resolve the issue or get old version back? thanks

Does this have anything to do with staying on Win 10?

@D4rtz​ Each time a new version of Dell SupportAssist comes out, I save the installation executable to a folder on my external hard drive.  That's the only way I was able to roll back to 4.8.2 (which works).

I searched Dell's website, and, unfortunately, I could not find any page that has prior versions of the software.

The only work-around is to go to Dell's support page on their website and run the update process from there.  That at least works.

@UnimpressedZ​ Not sure as I don't run Windows 11.  Given the number of Windows 10 users that have no interest in upgrading to Windows 11 (i.e. enrolled in ESUs), Dell better get this fixed.

I'm trying to figure out a way to downgrade to SupportAssist v4.8.2 but I don't know where to get the offline installer for that particular version.

Hi ner0:

Unfortunately, both download links I tried today (i.e., the SupportAssist for Home PCs download page <here> and the direct download link at https://downloads.dell.com/serviceability/catalog/SupportAssistinstaller.exe) are currently offering SupportAssistInstaller.exe v4.10.1.42635.

Has the service warranty for your Dell computer expired yet?  If not, contact Dell customer support directly by clicking the blue Get Help Now button located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for a download link to the previous v4.8.2 installer. After you type in a brief summary of your problem the automated Dell-Cares chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep.

I'm not sure how much a rollback to v4.8.2 would help you, though. AFAIK SupportAssist runs an automatic self-check for an available SupportAssist update each time the program is launched, so if Dell doesn't pull the buggy v4.10.1 installer from their download servers (or slow down the v4.10.1 rollout) you will eventually be bumped back up to v4.10.1 without your consent anyway.

I don't know if this is relevant, but if your default browser is a Chromium-based browser like Google Chrome v141 or MS Edge v141 be sure you read the 07-Oct-2025 Dell support article Dell Online Support Experience Impacted Due to Local Network Access Restrictions.  If you use an Insider Preview build of Win 11 v24H2 or v25H2 also note that Microsoft is aware of a bug in recent Beta/Dev channel builds that causes multiple programs to crash - see Malwarebytes employee Reid's 10-Oct-2025 post in  Maynard4325's Stopping most programs from opening in the Malwarebytes forum.
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FYI, I removed all SupportAssist-related programs from my Inspiron 5584 after my service warranty expired because they were too buggy and consumed too much RAM, CPU and other system resources.  I also found the "system optimization" scans in SupportAssist (Clean Files / Tune Performance / Optimize Network) were too aggressive and had the potential to do more harm than good.  See my 08-Feb-2025 post in ygil's BSOD Issues After Windows Updates for further details on the steps I took to replace the functionality of these buggy programs.

It would be helpful if anyone who sees this "We can't reach the internet right now..." bug when launching SupportAssist v4.10.1 would post back and let us know your Dell computer model, Windows operating system [open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number], antivirus, default browser, and BIOS version.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary. 
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6332 * Firefox v143.0.4 * Microsoft Defender v4.18.25080.5-1.1.25090.3001 * Malwarebytes Premium v5.4.1.215-142.0.5389 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@Master VB Guru​ For me that does not work.. I check for updates, it idles at 90% and then it eventually says driver detection not available...

@lmacri​ Dell XPS 15 7590 * 64-bit Win 10 Home 10-0-19045 Build 19045 * Firefox latest * Microsoft Defender latest * Dell Inc. 1.35.0, 10/02/2025 BIOS...

@UnimpressedZ​ Strange, the web scan works fine for me through https://www.dell.com/support/home/en-us?app=drivers but SupportAssist must be installed, even if you don't or can't use it directly.