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March 5th, 2023 09:00

Inspiron 27 7710 AIO, crashing regularly due to Dell Diagnostics

Inspiron 27 7710 All-in-One

Inspiron 27 7710 All-in-One

I have a Dell Inspiron 27 7710 AIO which I bought last December. I am running Windows 11. If I am working on the machine on a Monday evening at 17:58:17 I get BSOD crash! It is literally happening same time every week to the second! First time was 30 Jan 2023, but may have been a problem before then, just not working on the PC at that time.

After last week's crash, I ran WhoCrashed (basic version) to look at the dumps and it tells me it is usually a REFERENCE BY POINTER error; though last week (20/2/23) it was NO MORE IRP STACK LOCATIONS. I then made sure that all Windows and DELL Firmware updates had been applied in the hope this would fix any driver errors. But it occurred again tonight. All I think I was running at the time was Chrome and MS Word - pretty basic stuff!

I have put this to Microsoft support and looking at the minidump they advise me that it seems to be DELL Diagnostics that is causing this. They have suggested that I uninstall to see if the problem persists. 

So I tried to uninstall Dell SupportAssist today to see if this will stop the crash tomorrow. And the system BSOD'd on me!

SupportAssist is still showing as an installed app. No matter how many times I run the Microsoft Uninstall it won't disappear, though it hasn't blue screened again.

I reported this to Dell and told it was going to Software support but after four days I have received nothing from them.

Any advice please. 

Community Manager

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56.8K Posts

March 13th, 2023 05:00

Uninstall SA

* Right click the Start menu button and select Control Panel
* Under Programs, select Uninstall a program
* In the list of programs, locate and select Dell SupportAssist
* At the top of the window, select Uninstall
* When done, look for Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation. If any are found, select Uninstall
* When done, restart the PC

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