How to uninstall the Dell SupportAssist Remediation?

Dell SupportAssist Remediation is a software tool provided by Dell to help diagnose and resolve issues with your Dell computer. If you wish to uninstall it, you can follow these steps:

Option 1: Uninstall via Windows Settings

1. Press Windows Key + I to open the Windows Settings.

2. Click on "Apps" or "Apps & Features" depending on your Windows version.

3. In the list of installed applications, locate "Dell SupportAssist Remediation" or similar Dell SupportAssist components.

4. Click on it to select it.

5. Click the "Uninstall" button.

6. Follow the on-screen prompts to complete the uninstallation process.

Option 2: Uninstall via Control Panel (for older Windows versions)

If you're using an older version of Windows that doesn't have the Settings app, you can use the Control Panel:

1. Press Windows Key + R to open the Run dialog.

2. Type "control" and press Enter to open the Control Panel.

3. In the Control Panel, select "Programs" or "Programs and Features" (the wording may vary depending on your Windows version).

4. Find "Dell SupportAssist Remediation" or any related Dell SupportAssist programs in the list of installed programs.

5. Click on it to select it.

6. Click the "Uninstall" button.

7. Follow the on-screen instructions to complete the uninstallation.

After completing either of these methods, Dell SupportAssist Remediation should be removed from your system. Make sure to restart your computer if prompted to do so after the uninstallation process is finished.

Please note that if you're using Dell SupportAssist as part of Dell's comprehensive support suite and you're having issues with it, you might consider contacting Dell support for assistance with troubleshooting or resolving any problems you're experiencing. Uninstalling Dell SupportAssist Remediation should only be done if you're certain you no longer want it on your system.

We would like to unistall this "tool" via software deployment system.

Is there a way to unistall it unattended for all different version?

Maybe Dell or a User has a script for this?

We created the below powershell script that you could deploy through intune or other software - only issue is that dell command update reinstalls the software but works as a temporary solution

############################################################################################################
#                                         Initial Setup                                                    #
#                                                                                                          #
############################################################################################################
param (
    [string[]]$customwhitelist
)

##Elevate if needed

If (!([Security.Principal.WindowsPrincipal][Security.Principal.WindowsIdentity]::GetCurrent()).IsInRole([Security.Principal.WindowsBuiltInRole]'Administrator')) {
    Write-Host "You didn't run this script as an Administrator. This script will self elevate to run as an Administrator and continue."
    Start-Sleep 1
    Write-Host "                                               3"
    Start-Sleep 1
    Write-Host "                                               2"
    Start-Sleep 1
    Write-Host "                                               1"
    Start-Sleep 1
    Start-Process powershell.exe -ArgumentList ("-NoProfile -ExecutionPolicy Bypass -File `"{0}`" -WhitelistApps {1}" -f $PSCommandPath, ($WhitelistApps -join ',')) -Verb RunAs
    Exit
}

#no errors throughout
$ErrorActionPreference = 'silentlycontinue'

#Create Folder
$DebloatFolder = "C:\ProgramData\Debloat"
If (Test-Path $DebloatFolder) {
    Write-Output "$DebloatFolder exists. Skipping."
}
Else {
    Write-Output "The folder '$DebloatFolder' doesn't exist. This folder will be used for storing logs created after the script runs. Creating now."
    Start-Sleep 1
    New-Item -Path "$DebloatFolder" -ItemType Directory
    Write-Output "The folder $DebloatFolder was successfully created."
}

Start-Transcript -Path "C:\ProgramData\Debloat\Debloat.log"

$locale = Get-WinSystemLocale | Select-Object -expandproperty Name

##Switch on locale to set variables
## Switch on locale to set variables
switch ($locale) {
    "en-US" {
        $everyone = "Everyone"
        $builtin = "Builtin"
    }    
    "en-GB" {
        $everyone = "Everyone"
        $builtin = "Builtin"
    }
    default {
        $everyone = "Everyone"
        $builtin = "Builtin"
    }
}

$manufacturer = "Dell"

if ($manufacturer -like "*Dell*") {
    Write-Host "Dell detected"
    #Remove Dell bloat

##Dell

$UninstallPrograms = @(
    "Dell SupportAssist OS Recovery"
    "Dell SupportAssist"
    "DellInc.DellSupportAssistforPCs"
    "Dell SupportAssist Remediation"
    "SupportAssist Recovery Assistant"
    "Dell SupportAssist OS Recovery Plugin for Dell Update"
    "Dell SupportAssistAgent"
    "Dell Update - SupportAssist Update Plugin"
    "Dell SupportAssist Remediation"
    "Dell Update - SupportAssist Update Plugin"
)

$WhitelistedApps += @(
    "Dell Optimizer"
    "Dell Power Manager"
    "DellOptimizerUI"
    "Dell Optimizer Service"
    "Dell Optimizer Core"
    "DellInc.PartnerPromo"
    "DellInc.DellOptimizer"
    "DellInc.DellCommandUpdate"
    "DellInc.DellPowerManager"
    "DellInc.DellDigitalDelivery"
    "DellInc.PartnerPromo"
    "Dell Command | Update"
    "Dell Command | Update for Windows Universal"
    "Dell Command | Update for Windows 10"
    "Dell Command | Power Manager"
    "Dell Digital Delivery Service"
    "Dell Digital Delivery"
    "Dell Peripheral Manager"
    "Dell Power Manager Service"
    "Dell Core Services"
    "Dell Pair"
    "Dell Display Manager 2.0"
    "Dell Display Manager 2.1"
    "Dell Display Manager 2.2"
    "DellInc.PartnerPromo"
    "WavesAudio.MaxxAudioProforDell2019"
    "Dell - Extension*"
    "Dell, Inc. - Firmware*"
    "Dell Optimizer Core"
    "Dell SupportAssist Remediation"
    "Dell SupportAssist OS Recovery Plugin for Dell Update"
    "Dell Pair"
    "Dell Display Manager 2.0"
    "Dell Display Manager 2.1"
    "Dell Display Manager 2.2"
    "Dell Peripheral Manager"
)

    $UninstallPrograms = $UninstallPrograms | Where-Object{$WhitelistedApps -notcontains $_}

foreach ($app in $UninstallPrograms) {

    if (Get-AppxProvisionedPackage -Online | Where-Object DisplayName -like $app -ErrorAction SilentlyContinue) {
        Get-AppxProvisionedPackage -Online | Where-Object DisplayName -like $app | Remove-AppxProvisionedPackage -Online
        Write-Host "Removed provisioned package for $app."
    } else {
        Write-Host "Provisioned package for $app not found."
    }

    if (Get-AppxPackage -Name $app -ErrorAction SilentlyContinue) {
        Get-AppxPackage -allusers -Name $app | Remove-AppxPackage -AllUsers
        Write-Host "Removed $app."
    } else {
        Write-Host "$app not found."
    }

    UninstallAppFull -appName $app
}

##Belt and braces, remove via CIM too
foreach ($program in $UninstallPrograms) {
    write-host "Removing $program"
    Get-CimInstance -Classname Win32_Product | Where-Object Name -Match $program | Invoke-CimMethod -MethodName UnInstall
    }

##Manual Removals

##Dell Dell SupportAssist Remediation
$dellSA = Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall | Get-ItemProperty | Where-Object { $_.DisplayName -match "Dell SupportAssist Remediation" } | Select-Object -Property QuietUninstallString

ForEach ($sa in $dellSA) {
    If ($sa.QuietUninstallString) {
        try {
            cmd.exe /c $sa.QuietUninstallString
            }
            catch {
                Write-Warning "Failed to uninstall Dell Support Assist Remediation"
            }    }
}

##Dell Dell SupportAssist OS Recovery Plugin for Dell Update
$dellSA = Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall | Get-ItemProperty | Where-Object { $_.DisplayName -match "Dell SupportAssist OS Recovery Plugin for Dell Update" } | Select-Object -Property QuietUninstallString

ForEach ($sa in $dellSA) {
    If ($sa.QuietUninstallString) {
        try {
            cmd.exe /c $sa.QuietUninstallString
            }
            catch {
                Write-Warning "Failed to uninstall Dell Support Assist Remediation"
            }    }
}

}
write-host "Completed"

Stop-Transcript

nice that looks great. I ll give that a try with some systems

@AdrianG001​ 

I'm using Dell Inspiron 15 Gaming 7567, bought in 2018.

UN-installing 'Dell SupportAssist' programS stop my Windows10 crashing every 15m or LESS, https://ibb.co/MRC0qZLhttps://ibb.co/25vkD0Y

1st image is what REMAIN.

Reliability Monitor: provides the likely clue. Fyi, I saw 'DCFWinServices' stop-working from 2018 but ignored it, but the recent CONSTANT-crashes is UN-brearable...laptop is useless trying to write anything. RM UNDER-states crash-instants....sometime less than 5m 😭

Source of the problem could be a change in Windows10 configurations &/or programs, lol.

Trials & errors is my novice way trying to fix Windows10 crashes & wasted LOTS of time...ready to restore Windows to factory version.

Feel free to advise if there's a better way to track-down the source of Windows crashes.

Thanks & kind regards.

UN-installing 'Dell SupportAssist' programS stop my Windows10 crashing every 15m or LESS, https://ibb.co/MRC0qZLhttps://ibb.co/25vkD0Y ... Reliability Monitor: provides the likely clue. Fyi, I saw 'DCFWinServices' stop-working from 2018 but ignored it

Hi abc.aust123456:

What is the version and build of your Win 10 operating system [open a Run dialog box (Windows key + R) and enter winver] and BIOS version? To find your BIOS version open a Run dialog box, enter msinfo32 to view your System Information, and look for the field named "BIOS Date/Version".

If you still have any Dell programs listed at Control Panel | Programs | Programs and Features, including Dell Update v5.x (e.g., Dell Update for Windows Universal, Dell | Command Update, , etc.), let us know the full program name(s) and version.

NOTE: The link to your imgbb.com URL gives me a "That page doesn't exist" error.  When you are composing replies in this forum you can use the Insert Image button on the toolbar of the WYSIWYG editor to insert an image in your post.

There are multiple users in this forum reporting BSODs since updating to SupportAssist v4.6.2 that began rolling out 04-Dec 2024.  For example, see mjledr's 18-Dec-2024 Updating SupportAssist caused BSOD every 35 minutes.  I'd suggest you read that entire topic, since it includes information about the latest SupportAssist v4.6.3 that began rolling out yesterday (24-Dec-2024) to fix some of the known bugs in v4.6.2, and a few hints about analysis of dump files to find the cause of your BSODs.

Also see the support article Dell.DFS.Agent.WinService (Dell Foundation Services) May Cause High Memory Usage During Normal Operation, which states in part that Dell Foundation Services (DFS) can be run on "Inspiron, XPS, Vostro, Venue Pro, Alienware, Precision, OptiPlex, and Latitude computers and tablets that have Windows 7, 8, or 8.1".   DFS was required for older (now obsolete) versions of Dell software listed in that support article, and since you have a Win 10 OS it should be safe to follow the instructions in that support article to uninstall that application.  However, I still suspect it was SupportAssist v4.0.3 or v4.6.2 that was responsible for your BSODs.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@abc.aust123456​ Dell-Support-Assist-Remedation-Services-DCFWin-Service hosted at ImgBB — ImgBB

@lmacri​ Thanks & see image attached.

Can you assist-> 'Trials & errors is my novice way trying to fix Windows10 crashes & wasted LOTS of time.  Feel free to advise if there's a better way to track-down the source of Windows crashes.'

My laptop (Dell Inspiron 15 Gaming 7567) have yet to crash for 1 day, hence UN-installing 'Dell SupportAssist' programS seems to work, except 1 as per inserted image above. The 2 programs UN-installed also had 9-Dec-24 installed date.

Thanks

My laptop (Dell Inspiron 15 Gaming 7567) have yet to crash for 1 day, hence UN-installing 'Dell SupportAssist' programS seems to work, except 1 as per inserted image above.

Hi abc.aust123456:

That's good news, and thanks for re-posting your images.  If you require further assistance please provide the information requested in my previous post, such as your Win 10 version and OS build number, your BIOS version, etc. as well as your antivirus.  If you post back also provide an update on the status of your BSODs (make note of the full error message and/or error code displayed on the blue screen) and any errors still logged in your Reliability Monitor.

If you post an another image of your installed programs at Control Panel | Programs | Programs and Features be sure to add the Version column (i.e., by right-clicking any column header and enabling Version in the pop-up list).  From my Inspiron 5584 laptop when I search for "Dell" :

NOTE: I uninstalled all SupportAssist-related programs after my service warranty expired because they were too buggy and consumed too much RAM and CPU - see my 22-Mar-2023 post in my topic Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189.  The Fusion Service shown in the above image is a system requirement for the My Dell v2.2.6.14 UWP (Universal Windows Platform / Microsoft Store) app listed on my Win 10 system at Settings | Apps | Apps and Features.

You should also check your Windows Services (Start button | Windows Administrative Tools | Services) to ensure the services associated with Dell SupportAssist and Dell SupportAssist Remediation were removed during the uninstall of these programs.  I only have Dell Update for Windows Universal v5.4.0 and My Dell v2.2.6.0 installed on my Inspiron 5584, and my only Dell-related services are Dell Client Management Service (a shared service required for many Dell apps like SupportAssist v4.x, Dell Update for Windows Universal v5.x, etc.) and the Fusion Service (not shown below) required for My Dell v2.x. Both services are starting correctly at Windows startup and have a status of "Running"

___________________________________________

Like your Dell Foundation Services (DFS), Dell Mobile Connect Drivers is obsolete and can be uninstalled.  See the Dell support article Dell Mobile Connect and Alienware Mobile Connect End of Service Announcement.

Dell SupportAssist OS Recovery Plugin for Dell Update works together with your Dell Update application to keep your systems recovery environment up to date with the latest version of SupportAssist OS Recovery (also known as Dell SupportAssist Remediation or System Repair).  If you have already uninstalled Dell SupportAssist Remediation then that plugin serves no useful purpose at the moment and could be uninstalled, but I would just leave it installed for now unless your BSODs return.

I uninstalled the Dell Digital Delivery app from my Inspiron 5584 because I have never purchased a license for any third-party software (e.g., Adobe Photoshop, CyberLink PowerLink DVD, etc.) from Dell.  More information about this app is available at Dell Digital Delivery: FAQs, Installation, Troubleshooting, but if you aren't sure if might be needed it does no harm to leave it installed.

Sadly, your Dell Update for Windows Universal app will be reaching end of support on 31-Dec-2024 - see the support article Alienware Update and Dell Update End of Life (EoL) Announcement.  I have that same app installed on my Inspiron 5584 and don't know if that means that Dell Update will stop receiving program updates after 31-Dec-2024 or if it will actually fail to run scans for available updates starting in January 2025, so I'm leaving it installed for now.
-----------------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Can you assist-> 'Trials & errors is my novice way trying to fix Windows10 crashes & wasted LOTS of time.  Feel free to advise if there's a better way to track-down the source of Windows crashes.'

Hi abc.aust123456::

By "Windows crashes" do you mean a BSOD (Blue Screen of Death), or do you mean the DCFWinService crashes logged in your Reliability Monitor?

If you read mjleder's entire 18-Dec-2024 topic Updating SupportAssist caused BSOD every 35 minutes as I suggested in my previous post you will see the last section of my 22-Dec-2024 comments <here> in that topic explains how software like Windows Debugger (WinDbg) can analyze dump files created during BSODs help to isolate the driver or module responsible for your crashes.

DFCWinService is a component of your obsolete Dell Foundation Services (DFS) software. If Dell Foundation Services is not listed at Control Panel | Programs | Programs and Features, did you look for the  C:\Program Files\Dell\Dell Foundation Services folder and manually delete that folder if it still exists (see the section titled Solution in the support article at Dell.DFS.Agent.WinService (Dell Foundation Services) May Cause High Memory Usage During Normal Operation I previously mentioned)?

If deleting that folder and re-booting doesn't help, disable the DCFWinService as follows:

1. Open your Windows Services (Start button | Windows Administrative Tools | Services).
2. Scroll down to DCFWinService and double-click on it.
3. In the Properties window, click on the "Stop" button to stop the service if it is currently running.
4. In the "Startup Type" drop-down menu, select "Disabled".
5. Click on the "Apply" button and then click on "OK" to save the changes

Once your computer is re-booted this should permanently disable the service and prevent it from starting up again.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@lmacri​ Thanks SO much.
How does novice (me) work this out, lol.

@lmacri​ Thanks champ 🏆👍

Like your step-by-step instructions. Likely that google-search will index this post & will help others.

Do you have a link for a step-by-step instructions-> 'Windows Debugger (WinDbg) can analyze dump files created during BSODs '

Windows is stable for 2 days, https://ibb.co/2P7byR5

I have bookmarked for future-BSOD fix, lol
1.Instructions BlueScreenView, https://www.dell.com/community/en/conversations/inspiron/inspiron-5570-blue-screen/647f9dc5f4ccf8a8de237e5a?commentId=647f9ddff4ccf8a8de26011c
2.Blue Screen of Death (BSOD) Posting Instructions,

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

Thanks for your offer-> '...any errors still logged in your Reliability Monitor'
I can put put with programs 'Stop working' & minor-issues. I can lose days trying to fix problems & trails & errors is a painful method for novice...many Windows-users out there, lol.

Hi abc.aust123456:

Thanks for the new set of images and confirming that C:\Program Files\Dell\Dell Foundation Services folder no longer exists on your machine.

Do you have a link for a step-by-step instructions-> 'Windows Debugger (WinDbg) can analyze dump files created during BSODs ' ... Windows is stable for 2 days ...

An overview is posted in the MS support article Install the Windows Debugger but it requires relatively advanced technical skills to configure WinDbg and interpret the results of a dump file analysis.  As I said in mjleder's topic Updating SupportAssist caused BSOD every 35 minutes, users can post their dump files in BleepingComputer's free Windows Crashes and Blue Screen of Death (BSOD) Help and Support board and ask one of the trained volunteers there to do a WinDbg analysis.

It sounds like your BSODs stopped after you uninstalled the buggy SupportAssist v4.6.2. If that's correct then you already have a good idea what software was causing your BSODs, so I don't think a WinDbg analysis of your dump files is really necessary at this point.

... Like your step-by-step instructions. ...I can put put with programs 'Stop working' & minor-issues. I can lose days trying to fix problems & trails & errors is a painful method for novice ....

If you ever decide you want to try fixing the DCFWinService "Stopped Woring" errors logged every hour in your Reliability Monitor I would still suggest you try those step-by-step instructions I posted <above> to stop and disable that service as a first troubleshooting step.  This only requires basic technical skills and should be safe to do since Dell Foundation Services (DFS) is obsolete software. If it doesn't fix your DCFWinService errors you can simply go back into your services and change the Startup Type from "Disabled" back to whatever the default currently is [Automatic? Automatic (Delayed Start)?] if you wish to do so, although that shouldn't be necessary since DFS is obsolete.  For Steps 3 to 5 of those instructions :

Not all users are comfortable making changes in their Windows Services, and if you don't mind seeing those Dell Foundation Services (DFS) errors and they aren't affecting your system performance (e.g., causing high CPU consumption, triggering BSODs, etc.) then it should be safe to ignore them .

If you just want to learn more about your Windows Services see the sections titled Disable Service and Enable Service in the Dec 2022 Windows Central article How to Start and Stop Services Manually on Windows 10.  The MiniTool article How to Quickly Fix DCFWinService High CPU Usage in Windows (last updated Nov 2024) also has some good background information on DCFWinService.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

... DFCWinService is a component of your obsolete Dell Foundation Services (DFS) software. 

Hi abc.aust123456:

I might be wrong about DCFWinService only being part of Dell Foundation Services (DFS).

User greg_pap could not launch SupportAssist after it updated to the latest v4.6.3 (released 24-Dec-2024) and the 27-Dec-2024 image they posted of their Reliability Monitor in TomsAAT's Buggy support assist, new version 4.0 showed "Stopped Working" errors by SupportAssistAgent.exe, Dell.CoreServices.Client, and DCFWinService.  Greg_pap owns a relatively new Vostro 3020T that shipped with Windows 11 Pro (Greek language) that upgraded to Win 11 v24H2 on 01-Dec-2024 so it's unlikely it was a remnant of an old Dell Foundation Services (DFS) installation.

Greg_pap was able to fix their problems by reinstalling SupportAssist v4.6.3 as instructed in employee Dell-Nat M's 24-Dec-2024 post in MichaelInParis's Any way to reduce the size of the DTPDB.DB file?.

NOTE: If you disabled DCFWinService in your Windows Services to stop the errors logged in your Reliability Monitor and it is now required by SupportAssist v4.6.x then that service should be automatically re-enabled (e.g., Startup Type should automatically change back to t default Automatic or Automatic (Delayed Start)] if and when you reinstall SupportAssist. If you reinstall SupportAssist and it still doesn't run correctly just check your Windows Services to make sure DCFWinService has a Status of "Running".
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@Doctor99Ash​ this is a godsend. Thank you!