From what I understand from Dell-Brad L's 19-Dec-2024 post <here> in that same topic, the SupportAssist v4.6.3 update that began rolling out on 24-Dec-2024 is supposed to fix a bug that impacts system performance due to excessive RAM and CPU consumption, and a second update will be released at a later date to fix a bug that causes database files in the hidden C:\ProgramData\Dell\DTP\DB folder to grow over time and consume excessive amounts of disk space (i.e., typically in the range of 20 - 80 GB).
If you are asking what happens to SupportAssist when your service warranty expires, just note that most important features (e.g., scans like Update Software, Scan Hardware, etc. on the Home tab) should continue to function normally. I uninstalled all SupportAssist-related software from my Inspiron 5584 because they were too buggy and consumed too much RAM and CPU, but if I recall correctly there are only a few features (e.g., Start a Service Request, Get Support, and a few others on the Support tab) that didn't work after my service warranty expired.
----------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0
lmacri
3 Apprentice
•
1.6K Posts
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December 25th, 2024 14:17
Hi Debmalya Chanda:
If the following information does not help please post back and let us know your Dell computer model and Windows operating system.
If you are asking how to reinstall SupportAssist v4.x then see employee Dell-Nat M's 24-Dec-2024 announcement in MichaelInParis's Any way to reduce the size of the DTPDB.DB file? about the latest SupportAssist v4.6.3. There is a link in Dell-Nat M's post to the support article Dell SupportAssist for PCs and Tablets Installation Issue that explains how to perform a clean reinstall of SupportAssist.
From what I understand from Dell-Brad L's 19-Dec-2024 post <here> in that same topic, the SupportAssist v4.6.3 update that began rolling out on 24-Dec-2024 is supposed to fix a bug that impacts system performance due to excessive RAM and CPU consumption, and a second update will be released at a later date to fix a bug that causes database files in the hidden C:\ProgramData\Dell\DTP\DB folder to grow over time and consume excessive amounts of disk space (i.e., typically in the range of 20 - 80 GB).
If you are asking what happens to SupportAssist when your service warranty expires, just note that most important features (e.g., scans like Update Software, Scan Hardware, etc. on the Home tab) should continue to function normally. I uninstalled all SupportAssist-related software from my Inspiron 5584 because they were too buggy and consumed too much RAM and CPU, but if I recall correctly there are only a few features (e.g., Start a Service Request, Get Support, and a few others on the Support tab) that didn't work after my service warranty expired.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0