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July 28th, 2025 13:39
How can I delete the backups created by dell?
I have been using this paticular device for a few years and I recently noticing that my storage slow was getting fille so I used WizTree to see what is consuming my storage and I have found 69.3 GB of backup stored on my device that I don't know how to get rid of. And it has been growing the first time I checked it was 66GB now it's 69 and I don't think it's going to stop I need to delete this to be able to use my device. 
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garioch7
5 Practitioner
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271 Posts
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July 28th, 2025 16:13
@Adasha ,
The simple solution is to completely uninstall SupportAssist (SA), particularly if your system is no longer under warranty. SA has always been a resource hog, and it is unreliable. I removed it from both of my Dell computers, once their respective warranties expired. I also deleted the Dell Update program. I go the Dell Support website weekly, insert my service tags, and manually check for updates.
You can see lots of complaints about SA in this Forum. Many knowledgeable Dell users won't go near SA for good reason.
Once SA is deleted, you can go in and manually delete those SARemediation folders and contents, if the uninstall does not do that for you. Then, ensure that you are regularly backing up your computer with a respected backup/imaging program like Easeus Todo Backup Home or one of its competitors. Store those regular backups on an external drive that is disconnected and stored safely between backups. Also, it is important to create a backup USB boot drive for whichever backup program you select, so that you can recover the most recent system image in the event of a total hard drive/SSD failure, to a new replacement hard drive/SSD.
I do not work for Dell, nor do I represent the Dell company in any way. I was awarded "Dell Tech Expert" status for my knowledge of computers only.
Have a great day.
Regards,
Phil
lmacri
3 Apprentice
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1.6K Posts
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July 29th, 2025 00:35
Hi Adasha:
I agree with garioch7. I removed all SupportAssist-related programs from my Inspiron 5584 after my service warranty expired because they were too buggy and consumed too much RAM, CPU and other system resources. I also found the "system optimization" scans in SupportAssist (Clean Files / Tune Performance / Optimize Network) were too aggressive and had the potential to do more harm than good. See my 08-Feb-2025 post in ygil's BSOD Issues After Windows Updates for suggestions for replacing Dell's SupportAssist-related software with more reliable third-party utilities.
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If you don't want to uninstall SupportAssist v4.x and Dell SupportAssist OS Recovery v5.5.x (also known as Dell SupportAssist Remediation or System Repair) you might find some helpful information in Borja14's January 2025 topic Problems With Storage.
If you temporarily turn OFF System Repair in your SupportAssist settings and re-boot your computer this should purge your existing system repair points in the hidden folder at C:\ProgramData\Dell\SARemediation\SystemRepair\Snapshots - see the instructions posted <here> in the SupportAssist v4 User Guide. However, once you turn System Repair back ON and start accumulating system repair points (a.k.a. system snapshots) again that hidden folder might grow beyond the maximum allotted disk space again. Dell has known about this bug for several years and still hasn't fixed it.
If your System Repair setting is configured to use the recommended 15 GB of disk space then turn OFF System Repair to purge that hidden folder and try a lower maximum disk space setting (e.g., a maximum of 12 GB of allotted disk space) after System Repair is turned back ON to see if that helps.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6093 * Firefox v141.0.0 * Microsoft Defender v4.18.25060.7-1.1.25050.6 * Malwarebytes Premium v5.3.4.202-136.0.5312 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0
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