Hardware Scan Result (Manual) -Default Scan -Failed

Hi Rst29:

What is your computer model, Windows operating system, and Dell BIOS version? If you have a Win 10 or Win 11 OS let us know the version and build shown at Settings | System | About | Windows Specifications [or open a Run dialog box (press the Windows + R keys) and enter winver]. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information panel and look for the “BIOS Version/Date” field.

Are you currently experiencing any problems with your internet connection, and when you ran your hardware diagnostic did you have an Ethernet cable (which looks similar to a telephone cable but has slightly larger connectors on the ends) connecting the port of your network card to your router, or were you connected to the internet via a wireless connection?

If you know the make/model and current driver version of your network adapter that information would also be helpful - look in the Network Adapters section of your Windows Device Manager and see if any devices there have a yellow triangle with an exclamation mark that could indicate a potential problem. My Device Manager shows that I have a Realtek PCIe (a.k.a. PCI Express) network card installed in my Inspiron 5584, but I rarely plug an Ethernet cable from my router into the port for this adapter and just connect to the internet via a wireless connection using my Qualcomm QCA9377 Wi-Fi and Bluetooth adapter.

I don't recognize that error code WPE01-ELP, but a Google search indicates it  could be a PC-Doctor Toolbox error code (note that Dell SupportAssist is a re-branded version of PC-Doctor). Dell's Diagnostics & Tools page has some additional tests you can run on your computer, and if the ePCR (pre-boot) diagnostics throw an 8-digit error code (e.g., 1000-xxxx or 2000-xxxx) you can enter that error code on the SupportAssist Pre-Boot System Performance Check page to look up further information.

If you have a Win 10 OS there are also several built-in diagnostic tests at Settings | Update & Security | Troubleshoot | Additional Troubleshooters where you can run the Network Adapter troubleshooter.  If you select the test for your Ethernet (network) adapter you'll be prompted to connect your computer from your network adapter port to your router using an Ethernet cable before running the test.

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64-bit Win 10 Pro v21H2 build 19044.1466 * Firefox v96.0.2 * Microsoft Defender v.4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.2.157-1.0.1562 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hello!

I have no problem to connect to internet and all my drivers are updated.

Here is my system information:

Vostro 3500
Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.73 GB usable)

Product ID 00325-82235-11245-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 21H2
Installed on ‎1/‎26/‎2022
OS build 22000.434
Experience Windows Feature Experience Pack 1000.22000.434.0

BIOS: 1.11.0 (type: UEFI)

Hi Rst29:

Just an FYI that Dell employee NikhilKiroula posted an update on 03-Mar-2022 in Mclai's XPS 8940 - PCIE Express - WPE01-EXC that states: