Unsolved
1 Rookie
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3 Posts
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224
March 25th, 2025 08:38
Does SupportAssist V4.6.3 have an issue? Something went wrong, click retry to try again
Alienware m15 R7
as the picture 
Error: Something went wrong, click retry to try again.
I uninstalled and reinstalled the same issue, even the website.
i have Windows 11 Pro (Windows 11, version 24H2)

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SenseiNass
1 Rookie
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3 Posts
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March 25th, 2025 08:40
Another issue is Alienware Command Center. It worked before, but now it doesn’t. I went to the website, and I think it’s not compatible with Windows Pro, only Home, I guess.
I use AlienFX as an alternative
lmacri
3 Apprentice
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1.7K Posts
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March 25th, 2025 12:20
Hi SenseiNass:
Just an FYI that Rango39 posted on 23-Mar-2025 in dantre3's SupportAssist Will Not Install that a clean reinstall of SupportAssist installed a new v4.8.1.27758 on their Latitude 5440 / Win 11 v24H2 laptop that appears to have fixed the problems they were having with v4.6.3.
I uninstalled SupportAssist from my Inspiron 5584 after my service warranty expired (see my concerns <here> about bugs, excessive RAM and CPU usage, and over-aggressive "system optimization" scans) so I don't know if v4.8.1 is now in wide release or what bug fixes it includes. The SupportAssist v4.x for Home PCs release notes available at https://www.dell.com/support/product-details/en-us/product/dell-supportassist-pcs-tablets/resources/manuals are outdated and currently list the old v4.6.1 (released Oct 2024) as the latest version.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5608 * Firefox v136.0.2 * Microsoft Defender v4.18.25010.11-1.1.25020.1007 * Malwarebytes Premium v5.2.8.173-128.0.5184 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0
(edited)
Rafael Al
1 Rookie
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19 Posts
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August 24th, 2025 11:43
try installing the Dell SupportAssist OS Recovery Plugin for Dell Update, had the same issue and fixed it with this