Dell.Remediation.Agent.exe keeps crashing

Question

About once a day I see in the Windows 11 Diagnostic Data viewer that the Dell.Remediation.Agent.exe program has crashed. No other problems detected. Do I need to worry about this and is there a fix for it?

Thank you for any input.

DELL-Nat M · Answer

Hi All,

Thank you for your patience. For customers experiencing system errors related to the SupportAssist Remediation Service 5.5.16.0 update, here is the Knowledge Base article with instructions to update your system. If you have questions, please contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.

Again, Dell Engineering is aware of the BSOD issue and is working towards a resolution. As many have noted, version 5.5.16.0 of the Dell SupportAssist Remediation service or Alienware SupportAssist Remediation service can cause the BSODs. This service operates independently of the primary Dell SupportAssist application. The best current workaround is to the uninstall Dell SupportAssist Remediation service 5.5.16.0 as per the above article.

To uninstall Dell SupportAssist Remediation version 5.5.16.0:

Open Windows Settings and go to Apps, then Installed apps.
Locate Dell SupportAssist Remediation version 5.5.16.0 or Alienware SupportAssist Remediation version 5.5.16.0 in the list.
Select the application and then click Uninstall.
Note that any system repair points created by Dell OS SupportAssist Recovery may not be available after uninstalling the Remediation Service
If you keep the SupportAssist app or Dell Command Update, they will both scan and download the stable version of Dell SupportAssist Remediation. It will then automatically resume creating system repair points after installation.

If uninstalling Dell SupportAssist Remediation or Alienware SupportAssist Remediation version 5.5.16.0 does not resolve the issue, follow the standard blue screen troubleshooting at How to Troubleshoot Black Screen Errors, Blue Screen Errors, or Stop Code Errors on a Dell Computer.

DELL-Nat M · Answer

Hi everyone,

Thank you so much for all your responses. This issue has been escalated to our engineering team for further investigation.

I’ll update this thread as soon as I receive any new information.

DELL-Nat M · Answer

Hi everyone, Thank you again for taking the time to share logs and additional details. It really helped. A fix is in progress and is expected in the next SupportAssist for Home release, coming soon.

DELL-Nat M · Answer

Hi everyone,

To help us troubleshoot this issue, please share a screenshot showing the error or unexpected behavior.

If possible, make sure the screenshot shows:

The full error message
The screen just before the issue happens (for example, the button, menu, or setting you selected)

If needed, you may include more than one screenshot or add a short description explaining what you clicked.

Please blur or hide any personal information before posting.

This will help us provide more accurate guidance.

notabot · Answer

From Reliability Monitor:

Chris_Conrad · Answer

I am having this issue as well...   Dell Pro Max 16 - Including Problem reports for instances, and screenshot for problem details for yesterdays crash.

GuntherGB · Answer

@DELL-Nat M​  Screenshot the MS Diagnostics data follows

GuntherGB · Answer

@DELL-Nat M​ Screenshot of Microsoft Diagnostics Data Viewer

jculley44 · Answer

DescriptionFaulting Application Path: C:\Program Files\Dell\Dell Remediation\Dell.Remediation.Agent.exe Problem signatureProblem Event Name: APPCRASHApplication Name: Dell.Remediation.Agent.exeApplication Version: 3.3.267.0Application Timestamp: 67ac0000Fault Module Name: coreclr.dllFault Module Version: 8.0.2125.47513Fault Module Timestamp: 68d59501Exception Code: 80131623Exception Offset: 000000000025409fOS Version: 10.0.26200.2.0.0.256.48Locale ID: 2057Additional Information 1: f455Additional Information 2: f455044fc6a70763539db2dd998858abAdditional Information 3: dc54Additional Information 4: dc54055720a12a1e6fbe1a2633d2e530 Extra information about the problemBucket ID: c330f8b8330ddf2eb8e2327a27ad38a3 (1793051101879941283)

Little Couth · Answer

I have a Dell Precision 7760. I found this problem when my 40" curved Walmart SueVery monitor would not function today -- it could not find either of the DP1 port connections on my CalDigit port device. Notably, this error happened in the wee hours of this morning. It appears that the SARemediation files were just recently installed, on 4/13/2026 (except for the AGENT directory installed on 3/12/2022, probably when I first bought this machine). I'm not sure it's relevant, but MS Office failed to update today, also, with the error: "Installation Failure: Windows failed to install the following update with error 0x80073D02: 9WZDNCRD29V9-MICROSOFT.MICROSOFTOFFICEHUB."

The online chatter about the Dell Remediation Agent issue suggests performing a clean reinstallation of the SupportAssist software, updating the application, or uninstalling it if it continues to cause issues.

Source
Dell.Remediation.Agent.exe

Summary
Stopped working

Date
‎4/‎27/‎2026 2:15 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Dell\Dell Remediation\Dell.Remediation.Agent.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Dell.Remediation.Agent.exe
Application Version: 3.3.267.0
Application Timestamp: 67ac0000
Fault Module Name: coreclr.dll
Fault Module Version: 8.0.2626.16921
Fault Module Timestamp: 69bc65d2
Exception Code: 80131623
Exception Offset: 000000000025414f
OS Version: 10.0.26200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: f455
Additional Information 2: f455044fc6a70763539db2dd998858ab
Additional Information 3: 11b9
Additional Information 4: 11b98b35267673eb8adf9eb11c17b38f

Extra information about the problem
Bucket ID: 3fc6c383320fcb4f6c873a136379419a (2055675609865601434)

RicardasJ · Answer

Hi support,  Having same issue on multiple laptops. And it does look like it causes taskbar freeze.

RicardasJ · Answer

@Chris_Conrad​ same thing on multiple laptops. does look like the issue causes taskbar to freeze. Do you get the same?

kjavc · Answer

same here <Violation removed. Read the Forum Code of Conduct. DELL-Admin>

VernK · Answer

Stops working usually twice daily,

lmacri · Answer

Hi VernK:

What is your Dell computer model, the version and OS build number of your Windows operating system [open a Run dialog box (Windows key + R) and enter winver] and your current BIOS version (open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Date/Version").

What are the version numbers of your Dell SupportAssist, Dell SupportAssist Remediation and Dell SupportAssist OS Recovery Plugin for Dell Update (if installed) applications shown at Control Panel | Programs | Programs and Features?

There were recent updates released for all three applications and as of 14-May-2026 I believe the current versions are now Dell SupportAssist v5.0.2.2900 (previously v5.0.1.x), Dell SupportAssist Remediation v5.5.16.1 (previously v5.5.16.0) and Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.16.1 (previously v5.5.16.0).
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7291 * Firefox v150.0.3 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.6.254-156.0.5608 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service v2.2.14.0

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Dell.Remediation.Agent.exe keeps crashing

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