dell support assist saying i'm offline despite being online

First, reset the SupportAssist network configuration and update it to the latest version.

Hi,

Thanks for bringing this to our attention. We want to let you know that our engineering team is aware of the issue and is currently investigating it. We understand how important this is and will share updates as soon as we have more information.

We appreciate your patience and will keep you posted!

Hi everyone,

Dell has published an official article addressing the issue where SupportAssist v4.10.x displays the message:
"We can’t reach the internet right now. Let’s get you back online."

This message is invalid and can safely be ignored. Your internet connection is not affected.

Steps for resolution:

1. Ignore the message – Scheduled scans and updates will continue to work normally.
2. If you need to run manual scans and updates:
   • Upgrade to Windows 11 if your system is eligible. Dell provides a Windows 11 Upgrade Walk-through.
3. If you cannot upgrade or your device is managed by IT:
   • Wait for the SupportAssist v4.10.5 update, scheduled for November 2025, which will permanently fix this issue.

Note: This issue occurs on Windows 10 systems due to a glitch in network connectivity validation. It does not impact scheduled scans or driver recommendations.

Read more: SupportAssist 4.10.1 Showing Invalid Message: We can’t reach the internet right now

I'm having this exact same issue while using the latest version of Dell Support Assist on Windows 10.

@DELL-Nat M​ The SupportAssist v4.10.5 update, scheduled for November 2025, which will permanently fix this issue is STILL not available & only the current useless bugged version is available for download...

When will we have the repaired version please?  Why is it taking forever for Dell to fix this glaring issue please? Shocking that it is taking so long.

I have the same issue with no update available to fix the problem.

@DELL-Nat M​

1. • Wait for the SupportAssist v4.10.5 update, scheduled for November 2025, which will permanently fix this issue.

Only 8 days left.... when is this "scheduled" update due to be released???

@user_a1b2d0​ It's not looking good for this month 😒

@JRUK​ nope. not looking good. Dell not coming through on what they said "Wait for the SupportAssist v4.10.5 update, scheduled for November 2025, which will permanently fix this issue.".

@DELL-Nat M

it's here v4.10.6: https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/support-assist/supportassist-for-home

@DELL-Nat M​

Hello There, no matter if message is ignored or not, "Check for updates" function cannot be even checked or started.

Still new version, or fix, of SupportAssist is not available. Could you please assist here?

Thank you!

Hi D4rtz:

Windows 10 users posting in gcraig0001's 02-Dec-2025 topic SupportAssist 4.10.1 will not update using Dell Update Package for version 4.10.5 or 6, Windows 10 are now reporting that SupportAssist v4.10.6 has been released and seems to solve their "can't reach the internet" problem when checking for available updates.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6575 * Firefox v145.0.2 * Microsoft Defender v4.18.25100.9008-1.1.25100.9002 * Malwarebytes Premium v5.4.5.226-146.0.5441 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

@user_a1b2d0​ SupportAssist v4.10.6 was and is useless. Still can't check for updates because no internet connection is reported. i followed the instruction here: "Completely uninstall SupportAssist" before installing v4.10.6. It didn't help. Still reporting no internet connection.

@DELL-Nat M​ This error has now been replaced by the "This is taking too long please restart your PC" message 🙄