dell support assist saying i'm offline despite being online

First, reset the SupportAssist network configuration and update it to the latest version.

Hi,

Thanks for bringing this to our attention. We want to let you know that our engineering team is aware of the issue and is currently investigating it. We understand how important this is and will share updates as soon as we have more information.

We appreciate your patience and will keep you posted!

Hi everyone,

Dell has published an official article addressing the issue where SupportAssist v4.10.x displays the message:
"We can’t reach the internet right now. Let’s get you back online."

This message is invalid and can safely be ignored. Your internet connection is not affected.

Steps for resolution:

1. Ignore the message – Scheduled scans and updates will continue to work normally.
2. If you need to run manual scans and updates:
   • Upgrade to Windows 11 if your system is eligible. Dell provides a Windows 11 Upgrade Walk-through.
3. If you cannot upgrade or your device is managed by IT:
   • Wait for the SupportAssist v4.10.5 update, scheduled for November 2025, which will permanently fix this issue.

Note: This issue occurs on Windows 10 systems due to a glitch in network connectivity validation. It does not impact scheduled scans or driver recommendations.

Read more: SupportAssist 4.10.1 Showing Invalid Message: We can’t reach the internet right now