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1 Message
1
485
November 25th, 2024 17:26
Cannot update drivers in support assist
for the past two weeks, when i click on software update at support assist, after about two minutes a message appears saying "
We ran into a problem
We couldn't check for updates. You can select What happened in the Tasks listed below to learn more. "
i restart my computer but the message keeps showing. i have deleted and reinstalled support assist two times but nothing changes.
No Events found!
DELL-Nat M
Community Manager
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3.2K Posts
1
December 4th, 2024 11:02
Hi everyone,
A new version of Support Assist is available today. Please install the latest version and test it.
Explore SupportAssist for Home PCs | Dell US
If you continue to experience this issue after updating, let us know in this thread.
(edited)
Toto_DELL
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2 Posts
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November 25th, 2024 20:46
Bonjour
J'ai le même problème
bubzzzzzz
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18 Posts
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December 2nd, 2024 17:48
I also have this problem. this is ongoing an no resolution yet
for the AuroraR8 Windows 10
SA 4.0.3
10.0.19045 Build 19045
when checking for updates it searches for 1:24 then get the error We can't continue with this action until your PC restarts. Restart, then try again
for the AuroraR12 Windows 11
SA 4.0.3
10.0.22631 Build 22631
when checking for updates it searches for 1:24 then get the error We can't continue with this action until your PC restarts. Restart, then try again
bubzzzzzz
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18 Posts
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December 2nd, 2024 17:50
Here is another post with others with the same issue https://www.dell.com/community/en/conversations/supportassist-for-pcs/cannot-update-drivers-in-support-assist/6744b344658f90008b720b88
bubzzzzzz
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18 Posts
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December 2nd, 2024 17:56
found this on another post https://www.dell.com/community/en/conversations/supportassist-for-pcs/update-not-working-on-support-assist/6733b71d4a69f04ae483c98f?keyword=support%20assist%20updates%20not%20working
DELL-Nat M
Community Manager
November 19th, 2024 07:02
Hi everyone,
Just a quick update: Dell’s engineering team is working on a new SA version. We’ll provide more information as soon as it’s available.
bubzzzzzz
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18 Posts
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December 4th, 2024 18:02
Looks like they fixed it, mine works now. I uninstalled Support Assist and got the new version 4.6.2 from the Dell website. I uninstalled and reinstalled on 11/23/24 and it didn't work back then so I think this is a new update.
Where I found the resolution.
(edited)
Hercules1961
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6 Posts
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December 4th, 2024 23:06
Todays update solved the software update scan issue, now the same thing now occurs for the scan hardware - which is funny cause that always functioned prior to the latest corrections....
(edited)
bubzzzzzz
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18 Posts
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December 4th, 2024 23:44
@Hercules1961 mine is working fine now but when I did it earlier today it didn't work.
Hercules1961
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6 Posts
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December 5th, 2024 16:19
@bubzzzzzz Nice, I will recheck mine today...
jonosmith
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2 Posts
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December 5th, 2024 22:23
@DELL-Nat M doesn't work!
bubzzzzzz
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18 Posts
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December 5th, 2024 22:40
@jonosmith hi, I had the problem and uninstalled Support Assist 4.3.0 and then installed the new version 4.6.2 from https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs
jonosmith
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2 Posts
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December 8th, 2024 12:55
@bubzzzzzz Thank you for the suggestion. I have been able to uninstall SupportAssist in the past, then reinstall to the latest version provided through the download app. But now when I attempt an uninstall I get an "Error 2728. Could not access VBScript run time for custom action." Is there any *direct* download link for SupportAssist 4.6.2? The non-version-specific download process always fails repeatedly for me.
bubzzzzzz
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18 Posts
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December 8th, 2024 14:07
I am not sure. This is the link I used https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs. This isn't the same one that Nat M posted.
As for the Error 2728 I have no idea what is going on, do you uninstall from the add/remove programs on your computer?
theflatbush
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1 Message
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July 27th, 2025 12:11
@DELL-Nat M Hello. I have this issue too, exactly as alkistonas stated it. I have tried your "Solution" and installing the new version did not help. Now what? I have old drivers and don't know which ones to install or how.