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May 5th, 2023 11:00

Cannot install DELL's SupportAssist

I'm unable to install DELL's SupportAssist.

Each time I do the log shows a 1603 error. Here's a snip from the log:

Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {1E2E77E9-A89D-4178-8404-3EDFD0100576}
Property(S): USERNAME = bromberg
MSI (s) (7C:84) [12:14:03:847]: Note: 1: 1708
MSI (s) (7C:84) [12:14:03:848]: Product: Dell SupportAssist -- Installation operation failed.

MSI (s) (7C:84) [12:14:03:848]: Windows Installer installed the product. Product Name: Dell SupportAssist. Product Version: 3.14.0.91. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.

MSI (s) (7C:84) [12:14:03:857]: Deferring clean up of packages/files, if any exist
MSI (s) (7C:84) [12:14:03:857]: MainEngineThread is returning 1603

I do not have an old version of SupportAssist installed and I installed .NET v6.0.9 as another DELL recommendation suggested.

Thanks in advance to all who reply.
Dan

 

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