3 Posts
0
8358
July 1st, 2020 04:00
Assistant check shows hardware failure, but can't find details.
Sorry if it's answered somewhere, couldn't find anything relevant through search.
SupportAssist system check indicates a warning of the hardware issues after check and suggests to contact online sup, but I wanted to see some kind of log or short description of what failed and why by myself first (could be just fan/CPU because it's damn hot here, but it fails even when tested in a cool room). Any way to do this or I'm stuck with sup chat?
No Events found!
garioch7
5 Practitioner
•
272 Posts
0
July 1st, 2020 09:00
@Franz
Please go to the "History" tab, and look for the scan that reported the error. Then click on that scan and it should open up and show you which component(s) failed the scan.
I hope this helps. Have a great day.
Regards,
-Phil
Franz
3 Posts
0
July 1st, 2020 10:00
Problem exists between chair and keyboard, as always... I knew it should have been easy. Thanks!
garioch7
5 Practitioner
•
272 Posts
0
July 1st, 2020 10:00
@Franz
Thank you for posting back. I am glad that you were able to find the details of your scan.
Have a great day.
Regards,
-Phil
PAPayne
3 Posts
0
November 10th, 2021 07:00
Clicking on the identified failing scans has no effect, although the item appears to be active.
Recent activityHardware Scan Result (Manual) - Full scan - Error - November 10, 2021 2:52:33 PM
Texas Al
1 Message
0
January 4th, 2022 12:00
I have the same problem as PAPayne. Hardware Scan Result says Error but when I click on that line nothing appears. All other activity lets me see the results.
pms3665
1 Message
0
June 20th, 2022 09:00
history shows scan that failed 6/4/2022 but when you click on it for more info, nothing happens
other history entries work